Senior Retail Sports Analyst

Ontario Lottery and Gaming Corporation; Toronto; Hybrid; CAD 66,000 - 100,000; Full time

Job summary

A leading company in Ontario seeks a Senior Retail Sports Analyst to enhance their sports product offerings and maximize sales. The role involves collaboration with teams, analyzing market trends, and ensuring product integrity. Candidates should have a strong background in customer service and relevant educational qualifications.

Benefits

Flexible Work Environment

Family friendly work practices

Public Service Pension Plan

24-7 access to online learning programs

Performance-based incentives

Qualifications

• 3+ years of experience in a customer-focused environment.
• Understanding of sports betting industry markets and gaming systems.

Responsibilities

• Manage day-to-day implementation of sports product offerings.
• Analyze and report on performance KPIs.
• Support issues management and troubleshooting.

Skills

Product management skills

Communication

Analytical skills

Problem-solving skills

Education

Post-secondary degree/diploma in Business Administration

Marketing

Actuarial Science

Job description

Senior Retail Sports Analyst page is loaded

Senior Retail Sports Analyst

Apply locations Toronto, Ontario, Canada Sault Ste. Marie, Ontario, Canada time type Full time posted on Posted Yesterday job requisition id R25_00200

Range:

66,400.00 - 99,600.00 CAD

Job Description:

Senior Retail Sports Analyst

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based gaming channels. Over the course of fiscal 2022-23, OLG delivered a record $2.5 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Senior Retail Sports Analyst to manage the day-to-day implementation of sports product offering and monitoring at retail, ensuring it maximizes OLG sales, net win and market penetration while delivering against the long-term OLG strategic plan. This work is done in close collaboration with the OLG Digital Sports Team and the Service Provider.

Must be available to work between the hours of 9:00am and midnight from Monday to Friday, and occasionally on weekends and holidays.

YOUR ROLE IN THE GAME

Reporting to the Director Retail Sports Product & Operations, you will be empowered to:

• In collaboration with service provider and the Digital Sports Team, determine the 300,000+ events offered to consumers annually (average of 800+/day).

• Input to retail trading strategy including liability management, margins, limits, and product offerings to ensure optimal in market product while adhering to targeted payout.

  • Provide insight to OLG Market offerings and regional expertise for expansion, deletion, and appeal to players

  • Analyze and report on performance KPIs

• Analyze daily activities of all sports and teams to acquire a sense for predicting sports outcomes and wagering patterns with ongoing monitoring of retail offering, including

  • Understanding of event changes and ensuring proper subsequent communication

  • Identifying suspicious wagering and retailer activity including GLMS and IQS tracking

  • Identifying emerging issues due to product, technical, or consumer escalations

  • Identifying resettlement situations due to market changes and updates and provides recommendations on how to manage.

  • Adherence of service provider to rules and game conditions

  • Bug spotting on retail web and app

• Ensure sports product integrity to maximize playability as it pertains to game mechanics.

• Support issues management and troubleshooting on retail sports, including escalation to appropriate senior staff, and enabling communications with Customer Care, IT, Service Providers, and other internal business partners.

• Enable Product development and innovation by analyzing and providing insights into player behavior, market and industry trends and features, provide input into design,requirements, and user testing

  • Conduct research for new game and product development to support the identification and recommendation of new sports related initiatives

  • Develop an understanding of the players motivation, expectations and playing habits

WHAT YOU NEED TO PLAY

Work Experience: 3+ years of experience within a customer focused environment; demonstrated experience in providing exceptional experiences to high value customers

Education: Post-secondary degree/diploma in Business Administration, Marketing, Actuarial Science, or a related field; understanding of the sports betting industry markets, leagues, offerings, and gaming systems that support Retail Sports games, knowledge of IQS and/or ABP preferred; understanding of consumers that impact sports betting in the Ontario marketplace including demographics, behavior, tendencies, etc.; working knowledge of third-party sports betting software and insights

Critical Skills: Product management skills; Communication and interpersonal skills; Conceptual, analytical, and problem-solving skills

Flexibility: Ability to work between the hours of 9:00am and midnight from Monday to Friday, and occasionally on weekends and holidays

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM

• Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario
• Flexible Work Environment: to help balance both work and life
• You Matter: family friendly work practices and hybrid work
• Freedom to Innovate: supports new and better ways to be successful
• Be your Authentic Self: environment that values diversity as a source of strength
• Learning Galore: 24-7 access to robust online learning programs
• Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario
• Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work.

Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at www.olg.ca

We look forward to hearing from you, interested applicants please apply online by May 28, 2025.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

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Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact [e-mail] , 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2.