Senior Retail Sales & Technical Service Associate

Best Buy Canada; Langford; On-site; CAD 28,000 - 32,000; Full time

Benefits offered by this job

Employee discounts on tech

Competitive compensation and benefits

Flexible schedules

Supportive leadership and wellbeing

Inclusive, fun team environment

Training programs and certifications

Job summary

Best Buy Canada is hiring a senior retail sales & technical service associate to greet customers and provide tech support for products and services.

You will help customers with device setup, diagnostics, and repairs, while delivering an exceptional shopping experience. The role also involves mentoring teammates and sharing tech passion with customers.

Qualifications

• 1+ years of retail experience in a technical customer service or retail sales role.
• Enthusiasm to welcome and assist customers.
• Flexibility to adapt to dynamic situations in a fast-paced environment.
• A commitment to maintaining a safe and fun working environment.
• Excellent communication skills.

Responsibilities

• Provide information and expert advice to customers on Best Buy products and services.
• Assist customers with signing in their devices for setup, diagnostics, and repairs.
• Create an amazing customer experience.
• Share your passion for tech and your product knowledge to inspire customers to see what is possible with the latest technology.
• Assist with training and mentoring team members.

Skills

Retail experience

Technical support

Customer service

Communication skills

Tools

Product knowledge

Job description

You'll love it here! We are hiring immediately for a senior retail sales & technical service associate , which we call a senior agent advisor at Best Buy. In this role, you will greet customers and provide technical support or assistance in finding the products and services they need.

Join us and grow your career with our retail team as a senior retail sales & technical service associate.

What you'll do as a senior retail associate:

• Provide information and expert advice to customers on Best Buy products and services
• Assist customers with signing in their devices for setup, diagnostics, and repairs
• Create an amazing customer experience
• Share your passion for tech and your product knowledge to inspire customers to see what is possible with the latest technology
• Assist with training and mentoring team members

What we're looking for:

• 1+ years’ retail experience in a technical customer service or retail sales associate role
• Enthusiasm to welcome and assist customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why you'll love it here:

• Employee discounts on awesome tech
• Competitive compensation and benefits
• Flexible schedules as per business needs
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in similar roles (sr. admin specialist, sr. product process specialist, sr. fulfillment specialist) or development roles (team lead, assistant store leader, store leader).

Base pay range

Hourly pay rate: $20.08 - $23.59

Pay may vary by province. Pay listed is for the location advertised.

779 McCallum Drive, Victoria, BC V9B 6A2

This posting is for a vacancy.