Senior Residential Mortgage Underwriter

Community Trust Company; Canada; Hybrid; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Health & wellbeing resources

Paid vacation

Competitive compensation & benefits

Hybrid in-office schedule (3+ days)

Career growth opportunities

Community involvement

Diverse team environment

Job summary

Community Trust Company is seeking a Senior Residential Mortgage Underwriter to support portfolio growth and achieve profitability while upholding service standards. You will adjudicate mortgage applications, review conditions, and manage risk within Questbank and the Questrade family.

The role emphasizes AML compliance, collaboration with partners, and delivering top-tier client experiences in a hybrid Canadian workplace.

Qualifications

• Minimum of 5 years' experience in residential origination.
• Demonstrated knowledge of residential underwriting policies and products.
• Strong AML regulatory understanding and compliance.
• Ability to structure and evaluate mortgage applications.

Responsibilities

• Contribute to residential lending growth and profitability.
• Review and decision mortgage documentation per policies.
• Issue commitments with conditions and manage exceptions.
• Collaborate with Credit Quality Assurance and Funding teams.

Skills

Residential underwriting

Credit analysis

AML compliance

Negotiation

Time management

Education

Post-Secondary Education preferred

Tools

Google Workspace

Job description

5700 Yonge St, North York, ON M2M 4K2, Canada

Job Description

Posted Thursday, August 20, 2026 at 4:00 AM

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Senior Residential Mortgage Underwriter. Could It Be You?

The Senior Residential Mortgage Underwriter is responsible for successfully contributing to overall portfolio growth and maximizing profitability in an environment focused on operational and service excellence.

The role is responsible for the full credit adjudication process from decisioning mortgage applications based on established lending criteria along with the review and fulfillment of the mortgage conditions. This includes exception management, pricing determinations and documentation review and acceptance all while meeting performance targets and ensuring adherence to service standards.

In this role, responsibilities include but are not limited to:

• Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met.
• Maintain knowledge of Questbank’s residential mortgage underwriting policies, procedures, and products.
• Negotiate, structure, and evaluate received mortgage applications according to internal policies.
• Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
• Issue mortgage commitments with appropriate conditions.
• Review and decision mortgage documentation to ensure each document is complete and accurate based on Questbank’s credit policies, procedures, and anti-money laundering requirements.
• Effectively partner with Partner Experience to deliver top of class experience to our partners.
• Work in collaboration with the Credit Quality Assurance and Funding teams to ensure targets are being met.
• Maintain up to date knowledge of the competition, industry trends and market conditions.
• Ensure accurate record keeping and that all records are stored and retained to meet Company standards.
• Identify continuous improvement opportunities.
• Follow AML procedures on all files with an emphasis on “Know Your Client” rules.
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company’s policies and procedures.
• Effectively manage tasks and cases to adhere to predetermined Service Level Agreements.

So are YOU our next Senior Residential Mortgage Underwriter ? You are if you have

• Demonstrated ability to provide alternate solutions based on product and guideline availability.
• Demonstrated effective organizational and time management skills.
• Capability to handling multiple tasks and meeting stringent deadlines.
• Results oriented attitude.
• Qualities such as: Self-motivated, confident, and capable of working both independently and in a team environment. Bring a positive, can-do attitude to our organization, using creative solutions to solve problems.
• Established and built on healthy working relationships with your team and peers.
• Worked well in a dynamic and fast paced environment with the ability to navigate through organizational change.
• Committed to providing outstanding customer service.
• Exceptional analytical skills and a keen eye for detail.
• Solid written and verbal business communication skills.
• Strong analytical skills.
• Demonstrated interpersonal and relationship building skills.
• Demonstrated strong negotiation and sales skills.
• Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
• Minimum of 5 years' experience in residential origination, preferably in the alternative lending space
• Post-Secondary Education preferred.
• Working knowledge of the Google Workspace applications.

Compensation Information:

Base salary range: $80,000 - $90,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

#LI-RJ1

#LI-Hybrid

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

5700 Yonge St, North York, ON M2M 4K2, Canada