Manager, Residential Lending

Questrade Financial Group; Toronto; Hybrid; CAD 105,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Competitive compensation

Hybrid work

Career development

Community involvement

Inclusive culture

Job summary

Questrade Financial Group is seeking a Manager, Residential Lending to lead Questbank's underwriting team, drive SLA attainment, and ensure prudent credit decisions across residential mortgage origination.

You will coach Mortgage Underwriters, ensure OSFI B-20 and AML/ATF compliance, optimize workflows, and partner with senior management on policy and risk. This full-time role offers a hybrid workplace with competitive benefits.

Qualifications

• 5+ years of progressive residential mortgage underwriting with supervisory/leadership experience.
• Strong knowledge of OSFI B-20, AML/ATF regulatory requirements.
• Experience with Mortgage Origination Systems (MOS) such as Filogix/Expert and MS Office.
• Analytical, decisive, and effective people-management skills.
• AMP designation or related certifications are a plus.

Responsibilities

• Lead and optimize daily residential mortgage underwriting operations, ensuring SLA targets and turnaround times.
• Render credit decisions on complex/high-value applications beyond direct reports' authority.
• Coach and mentor Mortgage Underwriters to drive engagement and excellence.
• Ensure adherence to OSFI B-20, AML/ATF, and other regulatory policies across underwriting.
• Conduct QA audits and peer reviews to maintain data accuracy and controls.
• Collaborate with sales, broker channels, fulfillment teams and risk partners to resolve escalations.
• Identify opportunities to automate workflows within MOS and improve risk assessment.
• Partner with senior management to adjust credit policy and support regulatory audit readiness.

Skills

Leadership

Underwriting expertise

Regulatory compliance

Stakeholder management

Communication

Education

Bachelor's degree in Business/Finance

AMP designation or related certification

Tools

MOS

Filogix/Expert

MS Office

Job description

Questrade Financial Group (QFG), through its companies - Questrade, Questbank, Questrade Wealth Management, Community Trust Company, Zolo, and Flexiti, provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and secure.

At QFG, we combine human-centric collaboration with AI-driven innovation to redefine financial services. The ideal candidate will be a catalyst for change, using AI to transform and deliver unparalleled customer experiences and shaping a future where AI empowers our teams to do their best work.

Join our diverse, inclusive, and hybrid workplace to unleash your creativity and nurture your curiosity without limits. If you share this sense of infinite possibility, come shape your future at QFG.

What’s in it for you as an employee of QFG?

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Work-life balance in a hybrid environment with at least 3 days in office
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Manager, Residential Lending. Could It Be You?

The Manager, Residential Lending plays a key leadership role within the Questbank Residential Lending unit, reporting directly to the Senior Manager, Residential Lending. This role is primarily accountable for leading the daily operations of the underwriting team, ensuring prudent credit decisioning, and maintaining high service standard turnarounds across residential mortgage origination channels. Key deliverables include driving underwriting quality, managing team performance, maintaining strict alignment with regulatory guidelines (OSFI B-20, AML/ATF), and optimizing credit workflows. Through effective risk assessment, stakeholder management, and team leadership, this role significantly impacts operational efficiency, risk mitigation, and overall credit portfolio health across Questbank.

Need more details? Keep reading…

• Lead and optimize daily residential mortgage underwriting operations, managing workflow allocation and queue distribution to consistently achieve targeted service level agreements (SLAs) and turnaround times.
• Evaluate and render credit decisions on complex or high-value residential mortgage applications exceeding direct reports' authority levels, ensuring alignment with Questbank credit policies and risk tolerance guidelines.
• Manage, coach, and mentor a team of Mortgage Underwriters, fostering continuous professional development, high engagement, and operational excellence through regular performance monitoring and constructive feedback.
• Oversee strict adherence to regulatory standards and credit risk policies, including OSFI B-20 guidelines, Anti-Money Laundering (AML), and Anti-Terrorist Financing (ATF) requirements across all underwriting activities.
• Conduct ongoing quality assurance audits and peer reviews on underwritten mortgage files to maintain high data accuracy, identify training gaps, and uphold underwriting standard controls.
• Serve as the primary operational point of contact and escalation key for sales, broker distribution channels, fulfillment teams, and credit risk partners to resolve escalated deal structures or process bottlenecks.
• Identify opportunities for operational process improvement and workflow automation within the mortgage origination system (MOS) to enhance underwriting efficiency and risk assessment capability.
• Partner with Senior Management and Credit Risk leadership to recommend credit policy adjustments, review portfolio performance trends, and support audit readiness for regulatory reviews.

So are YOU our next Manager, Residential Lending? You are if you have

• Bachelor’s degree in Business, Finance, or related discipline (or equivalent practical experience).
• 5+ years of progressive experience in residential mortgage underwriting with demonstrated supervisory or team leadership experience.
• In-depth knowledge of Canadian residential mortgage underwriting principles, OSFI B-20 regulatory frameworks, and credit risk management.
• Proficiency with Mortgage Origination Systems (MOS), Filogix/Expert, and MS Office Suite.
• Strong analytical, decision-making, communication, and team management skills.
• Accredited Mortgage Professional (AMP) designation or related industry certifications.
• Experience in alternative or non-prime residential mortgage lending.

Compensation Information:

• Base salary range: $105,000 - $130,000
• The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.