Senior Research Manager (Qualitative)

MasterCard; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

MasterCard seeks a Senior Research Manager (Qualitative) to drive qualitative research initiatives within its Advisory and Consulting team. Ideal candidates will have a strong background in managing qualitative projects, excellent analytical skills, and a passion for human behavior. This position offers a chance to work on diverse projects in a dynamic environment, while collaborating with various stakeholders.

Qualifications

• Experience managing qualitative research phases including design and reporting.
• Skilled in moderating discussions with empathy.
• Strong project management with multitasking abilities.

Responsibilities

• Lead strategic research initiatives from proposal to delivery.
• Analyze qualitative data and integrate insights.
• Collaborate with cross-functional teams to deliver projects.

Skills

Analytical skills

Collaboration

Communication

Project management

Creative problem-solving

Tools

Word

Excel

PowerPoint

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Research Manager (Qualitative)

About the Role

The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.

We are seeking a Managing Consultant to partner with Mastercard's Advisory and Consulting team and lead strategic research for our clients. In this role, you will lead a wide range of research initiatives across the full project lifecycle, from developing proposals to report delivery. Candidates should have a deep understanding of qualitative research processes and some experience with quantitative methodologies.

This role offers an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and work on diverse projects across multiple industries.

All About You

• Self-starter – internally motivated, striving to excel despite challenges.
• Willing to roll up your sleeves and contribute actively.
• Enjoy working in a cross-functional environment with multiple stakeholders.
• Effective time management and prioritization skills.
• Curious about human behavior and motivations.
• Willingness to learn and apply new market research methodologies.
• Strong analytical and synthesis skills.
• Excellent collaboration and communication skills.
• Ability to manage vendor relationships effectively.
• Thrives in a fast-paced, dynamic environment.

Qualifications & Skills

• Experience managing all phases of qualitative research, including study design, discussion guides, recruitment, and reporting.
• Skilled in moderating IDIs, focus groups, and asynchronous methodologies with empathy and composure.
• Proficient in analyzing qualitative data from various sources.
• Ability to collaborate with cross-functional teams and integrate insights.
• Creative problem-solving skills for complex project issues.
• Strong project management skills with multitasking abilities.
• Advanced proficiency in Word, Excel, PowerPoint; knowledge of project management tools preferred.

This role is not eligible for Mastercard’s work sponsorship. Candidates must be eligible to work in Canada without sponsorship. Mastercard is an inclusive, merit-based employer that values diversity and equal opportunity. For accommodations during the application process, contact [e-mail].

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks. Employees must:

• Follow Mastercard’s security policies.
• Maintain confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security training.