Senior Relationship Manager Fund Services (Hybrid)

national bank; Toronto; Remote; CAD 80,000 - 85,000; Full time

Benefits offered by this job

Health benefits

RRSP matching (2.5%)

Learning and development programs

Generous time-off policies

Job summary

WCG seeks a Provider Relationship Manager to oversee a network of service providers, ensuring high-quality client service and adherence to contracts. You will lead reviews to drive performance improvements and engage with communities to strengthen service delivery.

Travel to Toronto region is regular, with occasional broader GTA travel, and the role emphasizes governance, records, and cost management in service provision.

Qualifications

• Minimum 5 years combined strategic leadership and contract management experience in the field of Employment Services.
• Must successfully pass a Criminal Record Check.
• Flexibility and the ability to work in different locations and travel as required.

Responsibilities

• Manage a network of Service Providers, ensuring they provide the highest level of service for clients and meet contractual expectations.
• Identify priority areas for performance and quality improvement through regular reviews.
• Take a lead role in community engagement and service integration.
• Provide support programs and forums to address provider capacity and best practices.
• Provide practical advice to maximize performance opportunities and client service quality.
• Maintain auditable records of contract management activities and ensure governance compliance.

Skills

Contract management

Strategic leadership

Relationship management

Education

Post-secondary degree or diploma in leadership or business/management

Job description

Provider Relationship Manager (Contract Manager)

Location: Home office must be based within close proximity to Toronto region.

Travel Expectations: Regular (weekly) visits at Service Provider locations in Toronto region with occasional travel across the broader GTA.

Like WCG, you believe in the power of work to transform lives. As a Provider Relationship Manager, you’ll be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users.

The PRM will be responsible for building effective relationships and supporting your portfolio of providers to achieve great results for our clients and service users. The PRM will manage a network of Service Providers, ensuring they provide the highest level of service for Participants, and meet and exceed the contractual minimum expectations for performance and service standards. Identify and address priority areas for performance and continuous quality improvement to be addressed as part of a Service Provider Improvement Plan.

What you’ll do

• Manage a network of Service Providers, ensuring they provide the highest level of service for clients, and meet and exceed the contractual minimum expectations for performance and service standards
• Identify and address priority areas for performance and quality improvement through regular reviews and Improvement Action Planning
• Take a lead role in community engagement, and integration with existing services.
• Identify priority areas where Service Providers need additional support and capacity building to be addressed through support programs and a range of best practice forums.
• Provide practical advice and support to give a great quality service to the client, and maximize performance opportunities
• Maintain auditable records of the contract management activities undertaken with Service Providers and provide evidence of adherence to governance and procedures for internal and external audits and accreditations
• Manage revenue, operational and job seeker expenditures to ensure that the financial objectives of the business are met
• Develop and maintain an effective relationship with the WCG Operational Team to ensure that strategies to drive performance improvement and manage underperformance, align with catchment priorities and requirements to meet the needs of the funder and wider social impacts
• Ensure the operation complies with WCG’s policies relation to Information security and Data protection

What you bring

• Minimum 5 years combined progressive strategic leadership and contract management experience in the field of Employment Services
• Must successful pass a Criminal Record Check
• Flexibility and the ability to work in different locations and travel as required

Preferred Criteria

• A post-secondary degree or diploma in leadership or business/management

What we offer

• Competitive salary range of $80,000 to 85,000 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 2.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!