Senior Relationship Manager

TD Bank Group; Ottawa; On-site; CAD 116,000 - 163,000; Full time

Job summary

TD Bank Group au Canada recherche un Senior Relationship Manager pour délivrer une expérience client supérieure tout en stimulant la croissance rentable.

Le rôle développe et approfondit les relations clients sur des produits crédits et non-crédits, en gérant un portefeuille. Excellent sens du réseau et expertise marché requis.

Qualifications

• Gestion de portefeuilles clients et développement commercial.
• Analyse de crédit et structuration de solutions pour les clients.
• Excellentes aptitudes de vente et de relation client.

Responsibilities

• Diriger l’ensemble de la relation pour le portefeuille attribué et agir comme conseiller de confiance.
• Promouvoir une gamme complète de produits et services et atteindre les objectifs commerciaux.
• Identifier des opportunités de référence et collaborer avec les partenaires internes pour la croissance.

Skills

RelationShip management

Business development

Credit analysis

Sales process

Communication skills

Tools

CRM systems

Job description

Nous et certains tiers sélectionnés utilisons des technologies et des outils de suivi (témoins) pour recueillir des renseignements sur votre utilisation de ce site Web. Les témoins essentiels soutiennent les fonctionnalités de base du site, la sécurité et la protection des renseignements personnels. Ils restent activés à moins que vous les désactiviez dans les paramètres de votre navigateur. Si vous choisissez de désactiver les témoins essentiels, certaines fonctionnalités du site Web pourraient ne pas fonctionner comme prévu, ce qui pourrait nuire à votre expérience. Les témoins non essentiels recueillent certains renseignements sur votre utilisation de notre site Web, qui fournissent des données supplémentaires et peuvent également être utilisés par des tiers à leurs propres fins et conformément à leurs politiques en matière de protection des renseignements personnels et de témoins. Les témoins non essentiels demeurent désactivés, à moins que vous choisissiez de les accepter. Pour obtenir de plus amples renseignements, consultez notre **.****Lieu de travail :**Ottawa, Ontario, Canada**Horaire :**37.5**Secteur d'activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$115,600 - $163,200 CADLa TD a à cœur d'offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l'expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l'échelle salariale au fil du temps, à mesure qu'ils s'améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l'expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d'autres besoins particuliers du secteur et de l'entreprise.En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for building new relationships and deepening existing customer relationships for both credit and non-credit products / services. The Senior Relationship Manager will develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio Works closely with internal and external subject matter experts and/or lending advisory groups.**CUSTOMER:** Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience- Lead all aspects of relationship management for an assigned portfolio- Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our customers/target needs, industries, and markets- Understand customer's operating environment, structure unique financing, cash management and overall business needs to add value to the customer- Possess and constantly build deep expert knowledge of the market, customers, and broader economic factors- Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities- Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs- Enhance business networking events**SHAREHOLDER:** Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer- Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology- Promote and offer full suite of products, sales, services and banking capabilities- Meet or exceed business targets- Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals- Contribute to credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation- Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner, meeting targets for expired credits.- Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank- Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals- Protect the interests of the organization identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary- Ensure compliance with regulatory and operational risk requirements- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts- Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct- Develop a productive relationship with external partners as means to identify new business opportunities**EMPLOYEE / TEAM:** Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues- Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques- Participate in personal performance management and development activities, including cross training within own team- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities- Provide mentorship by sharing knowledge and experiences and leveraging best practices- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.- Contribute to a fair, positive and equitable environment that supports a diverse workforce- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally**BREADTH & DEPTH:** - Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segments- Manages a portfolio in line with the business sales model characterized by high complexity and credit requirements- Interpret and analyze customer financial statements with deep level credit acumen- Identifies referral opportunities across business lines and segments- Anticipates emerging customer trends as a basis for recommending products and services and expanding the business- Solves most complex problems with broad impact on the business segment and financials- Possesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business- Works autonomously as the 'lead' and coaches and guides members within area of expertise- Executes and may support others in complex account management processes structures sophisticated solutions and advice- Compiles and interprets market intelligence to assist senior management with strategic direction for the business unit- Communicates complex ideas, anticipates potential objections and persuades customers; negotiates significant terms- Generally reports to the Unit Leader**EXPERIENCE