Account Manager II

TD Bank Group; Hamilton; Hybrid; CAD 82,000 - 115,000; Full time

Job summary

TD Bank Group à Hamilton recherche un Directeur de comptes IIP, poste sur place, pour offrir une expérience client supérieure et développer une croissance rentable du portefeuille commercial.

Vous réaliserez des analyses de crédit, gérez les risques et collaborez avec des partenaires internes pour proposer l’ensemble des produits et services bancaires, tout en développant des relations et générant des opportunités.

Qualifications

• Diplôme de premier cycle ou supérieur requis.
• 5+ années d’expérience pertinentes.
• Analyse de crédit et évaluation des risques.
• Solides aptitudes relationnelles et de service client.

Responsibilities

• Délivrer un service client exceptionnel tout en favorisant une croissance rentable.
• Diriger tous les aspects de la gestion des comptes, risques de crédit et opérationnels.
• Préparer des demandes de crédit de haute qualité avec évaluation des risques.
• Développer et entretenir des stratégies et relations d’influence.
• Orienter les opportunités vers les partenaires internes et proposer l’offre complète.

Skills

Credit analysis

Relationship management

Business development

Industry knowledge

Education

Undergraduate/Graduate degree

Job description

## Directeur de comptes IIPostuler: Sur place: Hamilton, Ontario: Brantford, Ontario: Temps plein: Publié hier: Date de fin : 28 septembre 2026 (Il reste 12 jours pour postuler): R\\_1510539**Lieu de travail :**Hamilton, Ontario, Canada**Horaire :**37.5**Secteur d’activité :**Services bancaires personnels et commerciaux**Détails de la rémunération :**$81,600 - $115,200 CADLa TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des caractéristiques essentielles de l’expérience collègue à la TD. Nos politiques et pratiques en matière de rémunération ont été conçues pour permettre aux collègues de progresser dans l’échelle salariale au fil du temps, à mesure qu’ils s’améliorent dans leurs fonctions. Le salaire de base offert peut varier en fonction des compétences et de l’expérience du candidat, de ses connaissances professionnelles, de son emplacement géographique et d’autres besoins particuliers du secteur et de l’entreprise. En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.**Description du poste :**The role is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is accountable for expanding its portfolio and maximizing the value of existing commercial business customer relationships for both credit and non-credit products/services. The Account Manager II is responsible for conducting credit analysis for own portfolio. The Account Manager II will develop the initial creation of a shadow portfolio of target businesses commensurate with the market and their existing portfolio. Works closely with internal and external subject matter experts and/or lending advisory groups.**CUSTOMER*** Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience* Responsible to lead all aspects of account management, credit and operational risk for an assigned portfolio* Actively use sales platforms to build an understanding of our customers/target needs, industries and markets* Constantly build knowledge of the market, customers and broader economic factors* Identify and respond to changes in the business environment, establishing action plans to address customer issues and priorities* Develop and maintain centre of influence strategies and relationships* Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs* Enhance TDBG brand by participating in networking events**SHAREHOLDER*** Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and enable business growth, in line with risk profile of the customer* Build new relationships and deepen existing customer relationships by consistently following the Business Banking Relationship Methodology (BBRM)* Promote and offer full suite of products, sales, services and banking capabilities* Meet or exceed business targets* Negotiate to maximize profitability of relationships with existing customers based on the customer risk profile.* Prepare credit applications with a high quality of risk assessment, credit structure, due diligence, and credit presentation.* Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits.* Renew credits in a timely manner, meeting targets for expired credits.* Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank* Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals* Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary* Ensure compliance with regulatory and operational risk requirements* Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct**EMPLOYEE / TEAM*** Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues* Provide industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit* Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques* Participate in personal performance management and development activities, including cross training within own team* Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities* Provide mentorship by sharing knowledge and experiences and leveraging best practices* Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships* Contribute to a fair, positive and equitable environment that supports a diverse workforce* Act as a brand ambassador for your business area/function and the bank, both internally and/or externally**BREADTH & DEPTH*** Experienced working Professional accountable for origination of new business and relationship management of existing customers for the Commercial Business segment* Manages a portfolio in line with the business sales model characterized by moderate cash management, deposit and credit complexity requirements* Interpret and analyze customer financial statements with credit acumen* Identifies referral opportunities across business lines and segments* Possesses solid knowledge of products, sales, services, credit management practices and processes, methods and operating standards to drive business performance* Solves problems of moderate complexity and recommends new product and service solutions* Work performed under moderate guidance and supervision from management* Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders* Generally, reports to the Senior Manager Commercial Services**EXPERIENCE & EDUCATION*** Undergraduate/Graduate degree and/or* 5+ years of relevant experience and/or Associate Program#Li-Commercial