Senior Registry Officer - Navigator

Employment and Social Development Canada; Ottawa; On-site; CAD 74,000 - 80,000; Full time

Job summary

Administrative Tribunals Support Service of Canada seeks a Senior Registry Officer to support tribunal members. You will build and safeguard official records, receive and file documents, and update case files in a case management system, ensuring accuracy and timeliness.

The role involves handling inquiries, preparing briefing notes, and coordinating with tribunals, lawyers, and the public. Some duties may require attending hearings across Canada, virtually or in person.

Qualifications

• Experience providing administrative or registry services.
• Ability to interpret and apply legislation, regulations, policies, or procedures.
• Experience managing client interactions in stressful or challenging situations.

Responsibilities

• Build and safeguard official records for Tribunal decisions.
• Receive, file documents and update case files in a case management system.
• Respond to inquiries from parties about Tribunal processes in writing or by phone.
• Review documents and identify important or missing information.
• Manage a heavy workload in a fast-paced environment.
• Coordinate with the public, tribunal members, lawyers, litigants and staff.
• Prepare briefing notes and case summaries for tribunal members.
• Attend hearings across Canada, virtually or in person when required.

Skills

Administrative registry experience

Client interactions

Communication skills

Education

Secondary school diploma

Job description

Administrative Tribunals Support Service of Canada

Selection process number
26ATS-EA-00299009

Salary
$73,798 to $79,511

Level
PM-03

Who can apply
Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Duties
Senior Registry Officers are process experts that support tribunal members and parties. Duties include but are not limited to:

• Responsible for building and safeguarding the official records upon which Tribunal members render decisions.
• Receiving and filing documents, and updating case files in a case management system
• Responding to enquiries from parties to proceedings about Tribunal processes over the phone and in writing
• Reviewing documents and identifying important or missing information
• Managing a heavy workload and in a fast-paced environment
• Working effectively with the public, tribunal members, lawyers, litigants, and other registry staff
• Preparing briefing notes and case summaries for tribunal members, Vice-Chair and/or Chairperson.
• In some cases, attending hearings across Canada, virtually or in-person

Intent of the process
The intent of the process is to staff a minimum of 10 bilingual imperative positions on a term and/or permanent basis. Candidates who hold a substantive position at the PM-03 group and level, or an equivalent level, may be considered first.A partially qualified pool will be created and may be used to staff similar positions with various bilingual linguistic requirements, classifications, tenures, locations, or security level. The pool will be primarily used to staff positions within the ATSSC but could be used by all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA). By applying, you consent to us sharing your application and assessment results with other government departments.

Positions to be filled
10

Important messages
IMPORTANT: If you already applied to the ATSSC’s PM-03 selection process 26ATS-IA-00299807, you must still apply to this selection process and complete its screening questions and attention to detail assessment to be considered for bilingual positions. Other assessments (exam or interview) may be identical to those used in selection process 26ATS-IA-00299807; if so, you will only need to complete the assessment(s) once for both selection processes.The ability to communicate effectively in writing will be assessed using the responses provided in your application.As such, you must complete your application independently without external help, which includes generative artificial intelligence tools (i.e., Copilot, ChatGPT, Claude, Gemini). Any violation may be investigated and result in serious consequences, including the rejection of your application.

The incumbent may be required to work overtime.

The incumbent will be required work on-site.

The incumbent may be required to travel.

You need (essential for the job)

Your application must clearly explain how you meet the following

Education

A secondary school diploma or employer-approved alternatives or equivalent. The employer-approved alternatives to a secondary school diploma are:

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Experience

• Experience in providing administrative or registry services.
• Experience in interpreting and applying legislation, regulations, policies, or procedures.
• Experience managing client interactions in stressful or challenging situations.

Applied / assessed at a later date

• Judgement
• Dependability
• Resilience
• Attention to detail

Abilities

• Ability to plan and organize work, to set priorities and to meet deadlines
• Ability to communicate effectively in writing
• Ability to communicate effectively orally

Language requirements (essential for the job)

Applied / assessed at a later date

Bilingual - Imperative - BBB/BBB and CBC/CBCIMPORTANT: All these positions are bilingual (French and English) only. No unilingual positions are available.

May be applied / assessed at a later date

• The following criteria are assets. They are nice to have, but not essential for the position.
• Experience working with vulnerable client groups.
• Experience in using an electronic records/case management information system.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.