Senior Receptionist & Switchboard

Ricoh USA, Inc.; Toronto; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, life, and disability—

Retirement plan with company matching

Tuition assistance

Paid vacation and holidays

Wellness and professional development

Job summary

Ricoh Canada is seeking a Receptionist & Switchboard for our Managed Services team in Toronto. You will greet customers, answer calls, assist visitors with badges, and manage meeting room schedules while maintaining a professional reception area.

The role requires strong communication and organizational skills, with 1–2 years of relevant experience and proficiency in Microsoft Office. A positive, customer-focused attitude is essential to support our team and operations.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of receptionist or switchboard experience preferred.
• Excellent interpersonal and communication skills required.
• Proficiency with Microsoft Office applications.
• Ability to lift and push objects up to 30 lbs.

Responsibilities

• Greet customers and visitors professionally and warmly.
• Answer, screen, and direct all incoming calls.
• Assist visitors with badge issuance.
• Manage and maintain meeting room schedules.
• Review and update the internal telephone directory.
• Keep the reception area tidy and professional.
• Provide general administrative support as needed.

Skills

Interpersonal skills

Self-motivation

Verbal and written communication

Microsoft Office

Physical ability

Education

High School Diploma or equivalent

Job description

Receptionist & Switchboard, Managed Services

Responsibilities

• Courteously meet and welcome customers and members of the public
• Answer, screen, and direct all incoming calls
• Assist visitors with visitor badge issuance
• Manage and maintain meeting room schedules
• Review and update the internal telephone directory
• Monitor and ensure the reception area is kept tidy and presents a professional, business‑like image
• Perform general administrative support tasks

Education & Experience

• High School Diploma or equivalent experience
• Minimum of 1–2 years of experience in a receptionist or switchboard role

Skills

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong self‑motivation and results‑driven mindset
• Excellent verbal and written communication skills
• Proficient in Microsoft Office
• Ability to regularly lift and push objects up to 30 lbs

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness and ongoing personal and professional development.