Senior Quality Specialist

Mondelez International; Toronto; On-site; CAD 65,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Life and disability insurance

Retirement savings plan

Paid leave

Education programs

Enhanced vacation and holidays

Job summary

Mondelēz International in Toronto is seeking a Quality Control/Quality Assurance professional to lead site quality management activities, including PDCA cycles, CAPA, internal audits, and change control.

You will manage COAs, document control, material testing coordination, and regulatory inspections, while supporting calibration tracking and GMP compliance.

Requires a BSc in Biology or Food Science and at least 3 years in food manufacturing quality, with SAP and MS Office proficiency.

Qualifications

• Relevant experience in a laboratory.
• Strong teamwork capabilities.
• Adaptive to changing customer/business needs.
• Attention to detail and ability to follow written instructions.
• Effective written and verbal communication.
• Proven project management and multitasking skills.
• Proficient in MS Office applications.

Responsibilities

• Lead elements of the site quality management system and PDCA cycles.
• Coordinate internal documentation, change control, and audits.
• Manage CAPA system, consumer complaints, and regulatory inspections.
• Coordinate COA verification, material testing, and supplier QC activities.
• Maintain document control and calibration tracker for lab/production equipment.
• Support GMP audits and hold investigations as needed.

Skills

Laboratory experience

Team collaboration

Detail-oriented

Written and verbal communication

Project management

MS Office

Education

BSc in Biology or Food Science

Tools

SAP

Quality software

MS Office

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager.

How you will contribute

You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management.

What you will bring

• A desire to drive your future and accelerate your career and the following experience and knowledge: Relevant experience in a laboratory.
• Working efficiently on a team
• Flexibility and adaptability to meet customer/business requirements
• Attending to detail and following written instructions
• Communicating effectively, verbally and in writing
• Project management and working on multiple activities at the same time
• MS office applications

More about this role

This role will be based out of the Cadbury Chocolate Manufacturing Plant located at Gladstone, Toronto, Ontario. We manufacture all local gems of the Cadbury brand including Dairy Milk, Caramilk, Crème Egg, Mini Eggs, Mr. Big and many more! This position contributes to the overall success of the quality agenda of the manufacturing plant. This will be done by ensuring the maintenance of key quality and food safety programs of the site. Responsible for the Finished Product Positive Release Program by executing product release and communication to the warehouse. Responsible for the Raw Material management at the site, which includes the execution of the Sensitive Raw Material Micro Verification Program, COA verification, Material sensory analysis, and execute the release of Raw materials from Quality Inspection. Responsible for coordinating product testing and issuing COAs for external manufacturing purposes. Document Control Administrator for the site includes creating and revising site documents. Provide support to the plant in document management for the site as needed. Manage the Calibration tracker to ensure all lab equipment and production equipment are calibrated, by reviewing and filing calibration certificates. Work with maintenance to close gaps as required. Support with product analysis, hold investigations and consumer complaint investigations as requested by the Quality Supervisors. Provide backup to the Quality Assistant as needed for Daily product submissions to the lab, and managing the product retains. Participate in GMP Audits, Internal Audits as scheduled.

Education / Certifications

BSc Degree in Biology, Food Science or other technical field or equivalent years of related experience in a GMP manufacturing environment. Minimum 3 years of Quality control/quality assurance experience preferably in a Food manufacturing environment.

Job specific requirements

• Strong knowledge & experience of SAP, Quality software systems, & MS office.
• Strong understanding of plant Quality Programs, including HACCP, Metal Detection, Calibration, CoA's, Specifications, documentation control.
• Adaptable - must handle multiple situations at one time and be able to prioritize for maximum efficiency.
• Communicates effectively with all positions orally and written in a professional manner.
• Must be able to effectively analyze issues / problems and develop solutions.
• Demonstrates initiative & perform duties without direct supervision.

Work schedule

Monday to Friday, Day Shift, 37.5 hours/week

Salary and Benefits

The expected base salary range for this position is $64 600 to $80 750 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements.

AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy. No Relocation support available.

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance

Acknowledgement

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

Core Brands

We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum.

Operations

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!