Senior Quality Specialist

Mondelēz International; Toronto; On-site; CAD 65,000 - 81,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement plan

Paid leave

Education programs

Job summary

Mondelēz International in Toronto, Ontario, seeks a Quality Assurance professional to lead the PDCA-driven site quality management, coordinate documentation, CAPA, and surveillance of internal audits to uphold food safety and regulatory standards.

You will handle consumer complaints end-to-end, support the Raw Material and COA processes, manage calibration tracking, and collaborate with maintenance and production teams to sustain product quality across Cadbury brands.

Qualifications

• BSc in Biology, Food Science or related field, GMP manufacturing experience preferred.
• Minimum 3 years of Quality QC/QA experience in food manufacturing.
• Ability to work in a team and follow written instructions.

Responsibilities

• Lead PDCA process and report results to quality section manager.
• Coordinate internal audits, CAPA, and change management.
• Handle consumer complaints from start to finish.
• Support calibration tracking and document control.
• Assist with product testing and COA issuance.
• Participate in GMP and internal audits.

Skills

Lab experience

Team player

Attention to detail

Communication

Project management

MS Office

SAP

Quality systems

GMP

Regulatory

Education

BSc in Biology or Food Science

Tools

SAP

Quality software systems

MS Office

Job description

Job Description

Are You Ready to Make It Happen at Mondel\u00e9z International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager.

How You Will Contribute

You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management.

What You Will Bring

• Relevant experience in a laboratory.
• Working efficiently on a team
• Flexibility and adaptability to meet customer/business requirements
• Attending to detail and following written instructions
• Communicating effectively, verbally and in writing
• Project management and working on multiple activities at the same time
• MS office applications

More About This Role

• This role will be based out of the Cadbury Chocolate Manufacturing Plant located at Gladstone, Toronto, Ontario. We manufacture all local gems of the Cadbury brand including Dairy Milk, Caramilk, Cr\u00e8me Egg, Mini Eggs, Mr. Big and many more!
• This position contributes to the overall success of the quality agenda of the manufacturing plant. This will be done by ensuring the maintenance of key quality and food safety programs of the site.
• Responsible for the Finished Product Positive Release Program by executing product release and communication to the warehouse.
• Responsible for the Raw Material management at the site, which includes the execution of the Sensitive Raw Material Micro Verification Program, COA verification, Material sensory analysis, and execute the release of Raw materials from Quality Inspection.
• Responsible for coordinating product testing and issuing COAs for external manufacturing purposes.
• Document Control Administrator for the site includes creating and revising site documents. Provide support to the plant in document management for the site as needed.
• Manage the Calibration tracker to ensure all lab equipment and production equipment are calibrated, by reviewing and filing calibration certificates. Work with maintenance to close gaps as required.
• Support with product analysis, hold investigations and consumer complaint investigations as requested by the Quality Supervisors.
• Provide backup to the Quality Assistant as needed for Daily product submissions to the lab, and managing the product retains.
• Participate in GMP Audits, Internal Audits as scheduled.

Education / Certifications:

• BSc Degree in Biology, Food Science or other technical field or equivalent years of related experience in a GMP manufacturing environment.
• Minimum 3 years of Quality control/quality assurance experience preferably in a Food manufacturing environment.

Job specific requirements:

• Strong knowledge & experience of SAP, Quality software systems, & MS office.
• Strong understanding of plant Quality Programs, including HACCP, Metal Detection, Calibration, CoA's, Specifications, documentation control
• Adaptable - must handle multiple situations at one time and be able to prioritize for maximum efficiency
• Communicates effectively with all positions orally and written in a professional manner
• Must be able to effectively analyze issues / problems and develop solutions
• Demonstrates initiative & perform duties without direct supervision

Work schedule:

Monday to Friday, Day Shift, 37.5 hours/week

Salary and Benefits:

The expected base salary range for this position is $64 600 to $80 750 CAD depending on several factors such as experience, skills, education, and budget. In addition to base salary, this position is eligible to participate in a highly competitive bonus program. Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements. AI may be used as part of the recruitment process and in accordance with local laws. This posting is for a current vacancy. No Relocation support available

Business Unit Summary:

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular
Supply Chain Quality Assurance
Product Quality, Safety and Compliance