Senior Quality Manager

Beiersdorf; Montreal; On-site; CAD 130,000 - 170,000; Full time

Job summary

Beiersdorf North America is seeking a senior leader to oversee Canada quality and regulatory compliance. The role manages the Canadian QMS, prepares and approves SOPs, quality reports and controlled records, and leads product release, stability, and testing activities.

Responsibilities include license maintenance for DIN/NHP and launches, labeling reviews, CAPA, and cross-functional coaching to ensure product quality and consumer safety in Canada.

Qualifications

• 7+ years in Quality or Regulatory Affairs in a regulated consumer-products environment
• Strong knowledge of Canadian DIN, NHP, cosmetic and medical-device requirements
• Strong knowledge of GMP, QMS, audits, complaints/ADRs, investigations, CAPA, change control and product release

Responsibilities

• Lead country quality and compliance activities for products sold in Canada
• Maintain the local QMS and author or approve SOPs, quality reports and controlled records
• Oversee Canadian product release, stability and microbiological testing, deviations, OOS investigations and CAPA
• Maintain licenses and support DIN/NHP registrations and launches
• Review DIN, NHP, cosmetic and medical-device labels; assess claims and advertising materials
• Lead cross-functional quality activities through coaching and collaboration

Skills

Quality Management

Regulatory Affairs

GMP

CAPA

Root Cause Analysis

Cross-Functional Leadership

Project Management

Communication

Education

University degree in Biology / Engineering / Microbiology / Chemistry

Job description

• Lead country quality and compliance activities for products sold in Canada
• Maintain the local QMS and author or approve BDF Canada SOPs, quality reports and controlled records
• Oversee Canadian product release, stability and microbiological testing, deviations, OOS investigations and CAPA
• Maintain Drug Establishment, medical-device and site licenses and support DIN/NHP registrations and launches
• Approve DIN, NHP, cosmetic and medical-device labels; review claims and advertising materials when required
• Lead cross-functional quality activities through coaching, collaboration and technical expertise.
• Support product availability and coordinate with Planning, Purchasing, Customer Service, Finance, Sales, Packaging and Marketing
• Serve as the point person for Canadian quality issues and advise the business on compliance matters
• Assess, communicate, escalation and mitigate quality risks that may impact product quality, consumer safety, regulatory compliance or business continuity while maintaining alignment with cross-functional partners.
• Manage qualification and quality oversight of warehouses, QC consultants, external laboratories, PCs, 3PMs, distribution centres, carriers and VAS providers
• Establish and maintain quality agreements with BDF Canada contractors and service providers
• Audit external partners such as Accuristix, Harling and RD Labs and BDF manufacturing sites including BMP and BMM
• Oversee VAS batch release and documentation, finished-goods release records and complaint investigations
• Develop suppliers through re-audits and troubleshooting; initiate and verify effective CAPA
• Reduce consulting costs by conducting external site audits directly where appropriate

Your Tasks

• Lead country quality and compliance activities for products sold in Canada
• Maintain the local QMS and author or approve BDF Canada SOPs, quality reports and controlled records
• Oversee Canadian product release, stability and microbiological testing, deviations, OOS investigations and CAPA
• Maintain Drug Establishment, medical-device and site licenses and support DIN/NHP registrations and launches
• Approve DIN, NHP, cosmetic and medical-device labels; review claims and advertising materials when required
• Lead cross-functional quality activities through coaching, collaboration and technical expertise.
• Support product availability and coordinate with Planning, Purchasing, Customer Service, Finance, Sales, Packaging and Marketing
• Serve as the point person for Canadian quality issues and advise the business on compliance matters
• Assess, communicate, escalation and mitigate quality risks that may impact product quality, consumer safety, regulatory compliance or business continuity while maintaining alignment with cross-functional partners.

Supplier Management:

• Manage qualification and quality oversight of warehouses, QC consultants, external laboratories, PCs, 3PMs, distribution centres, carriers and VAS providers
• Establish and maintain quality agreements with BDF Canada contractors and service providers
• Audit external partners such as Accuristix, Harling and RD Labs and BDF manufacturing sites including BMP and BMM
• Oversee VAS batch release and documentation, finished-goods release records and complaint investigations
• Develop suppliers through re-audits and troubleshooting; initiate and verify effective CAPA
• Reduce consulting costs by conducting external site audits directly where appropriate

Product Compliance:

• Manage medical-device lifecycle compliance and complaints
• Conduct internal PC audits and support Hamburg with DEKRA medical-device audits
• Maintain MSDS information and ensure regulatory documentation remains current
• Collaborate with R&D and Hamburg on claims support, compliance and product-launch requirements

Quality Management:

• Own and maintain the effectiveness of the Canadian Quality Management System through KPI monitoring, management review, quality planning, escalation management and continuous improvement activities.
• Lead complaint trending, root-cause investigation, CAPA and PPM-reduction initiatives
• Drive risk-based decision making through trend analysis, complaint monitoring, CAPA effectiveness reviews and management-review activities.
• Conduct internal GMP training and support audit readiness
• Execute and evaluate on-shelf store checks; drive corrective actions and complete monthly reporting
• Manage MCS and Cal Labs Quality budgets for stability testing, microbiological testing and product release
• Ensure local processes align with North America, Global Quality and applicable Canadian requirements
• Maintain continuous readiness for Health Canada, corporate, customer and third-party inspections through effective Quality System oversight, internal audit programs and timely resolution of identified gaps
• Ensure Quality Management System processes remain compliant, effective and aligned with North America, Global Quality and applicable Canadian regulatory requirements.
• Manage interdepartmental relationships, deliverables, and stakeholders to achieve compliance and continuous improvement.

Your Profile

• 7+ years of related Quality or Regulatory Affairs experience in a regulated consumer-products environment
• Strong knowledge of Canadian DIN, NHP, cosmetic and medical-device requirements
• Strong knowledge of GMP, QMS, audits, complaints/ADRs, investigations, CAPA, change control and product release
• University degree in a relevant technical discipline; Biology, Engineering, Microbiology, Chemistry or related field preferred
• Strong analytical, problem-solving, decision-making and communication skills
• Strong project-management capability with strategic thinking and tactical focus
• Detail-oriented team player who organizes multiple priorities with reliable follow-through
• Strong oral and written communication; presents technical and regulatory information clearly
• Ability to lead, facilitate and influence cross-functional decisions
• Continuous-improvement mindset; resilient in dynamic situations; English required, French an asset

Additional Information

At Beiersdorf, we value diversity and aim to provide equal opportunities to all of our applicants – regardless of e.g. gender, sexual identity, nationality, ethnicity, religion or ideology, disability or age. We would therefore ask you to include only information and data in your documents which are relevant for the assessment of your application (e.g. curriculum vitae with relevant references and certificates). For instance, please feel free to upload your CV without a picture.

Beiersdorf North America - Recent Awards

• Winner of Comparably's Award for Best Company Outlook (2021, 2024, 2025)
• Winner of Comparably's Award for Best Company Work Life Balance (2025)
• Winner of Comparably's Award for Best Company Culture (2023, 2024)
• Winner of Comparably's Award for Best Company Compensation (2020, 2022-2024)
• Winner of Comparably's Award for Best Company Perks and Benefits (2024, 2025)
• Winner of Comparably's Award for Best Company for Happiness (2022,2023, 2024, 2025)
• Winner of Comparably's Award for Best CEO / General Manager (2020, 2024)
• Winner of Comparably's Award for Best Sales Team (2023, 2024, 2025)
• Winner of Comparably's Award for Best Leadership Teams (2020, 2021, 2023, 2025)
• Winner of Comparably's Award for Best Company for Diversity (2022)

Beiersdorf is an Equal Opportunity Employer.