Senior Quality & Complaint Investigator

Fuze HR Solutions; Mississauga; On-site; CAD 80,000 - 100,000; Part time

Job summary

A medical solutions company is seeking a Senior Complaint & Quality Specialist in Mississauga, Ontario. This role is responsible for overseeing product complaint investigations for medical devices and ensuring compliance with quality standards. Candidates should possess a Bachelor's degree in Life Sciences and have over 8 years of experience in related environments. Essential skills include strong analytical and technical writing abilities, with a focus on continuous improvement. This is a full-time position with opportunities for professional growth.

Qualifications

• 8+ years of experience in pharmaceutical, biopharmaceutical, or medical device environments.
• Experience with drug manufacturing processes.
• Fluency in English for communication.

Responsibilities

• Lead investigations for product complaints with limited supervision.
• Collaborate with global teams for effective investigations.
• Analyze complaint data to detect trends and risks.

Skills

Technical writing

Analytical skills

Statistical skills

Stakeholder management

Continuous improvement mindset

Education

Bachelor’s degree in Life Sciences

Tools

Quality tools (Six Sigma / DMAIC)

Job description

A medical solutions company is seeking a Senior Complaint & Quality Specialist in Mississauga, Ontario. This role is responsible for overseeing product complaint investigations for medical devices and ensuring compliance with quality standards. Candidates should possess a Bachelor's degree in Life Sciences and have over 8 years of experience in related environments. Essential skills include strong analytical and technical writing abilities, with a focus on continuous improvement. This is a full-time position with opportunities for professional growth.