Senior Quality Assurance Analyst

Miipe Quality Solutions; Markham; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Open concept work environment

Training and professional development

Competitive compensation

Exceptional career growth potential

Job summary

Miipe is seeking a Senior QA Analyst with Field Services experience to join our team in Canada. You will validate complex Field Services processes, manage testing across web and mobile apps, and ensure quality in integrations with enterprise systems.

Bring 3+ years of QA/testing and hands-on FSM experience to lead testing efforts, coordinate across teams, and support UAT/ORT. Ontario is preferred, but we welcome candidates nationwide with a strong testing mindset.

Qualifications

• 3+ years of QA/testing experience in telecom, utilities, or field-ops environments.
• Hands-on Field Service Management (FSM) testing of FSM apps, systems, and end-to-end workflows.
• Experience with end-to-end, functional, integration, regression, UAT, and ORT testing.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Analyze Field Services requirements and identify testing gaps.
• Validate end-to-end Field Services processes including work orders and dispatch.
• Test integrations between Field Services platforms and enterprise systems.
• Develop and execute test strategies, plans, cases, and scenarios for Field Services solutions.
• Perform functional, integration, system, regression, UAT, and ORT testing across web, mobile, and backend apps.

Skills

QA Experience

FSM Experience

API Testing

End-to-End Testing

Mobile Testing

Team Leadership

Work Order Management

Test Planning

Education

CS/Engineering Degree

Job description

Miipe is a Canadian-owned consulting firm, founded in 2008, that’s redefining the world of Quality Engineering through innovation, collaboration, and technology. We specialize in end-to-end testing, Hyper-Automation solutions, and cutting-edge practices like Systems Perspective Flows (SPFs). Our proprietary platform, Katsu, leverages AI/ML to simplify and accelerate testing—giving our teams the tools to work smarter, not harder.

At Miipe, you’ll have the opportunity to grow your career alongside talented professionals, working on impactful projects for top-tier organizations in industries like banking, telecommunications, insurance, utilities, and technology. We offer the stability of long-term engagements, low turnover, and a flexible resourcing model that supports career development.

We’re proud of our inclusive, supportive culture where your voice matters. With competitive compensation, comprehensive benefits, and continuous learning opportunities, Miipe is the place to challenge yourself, expand your skills, and be part of something exciting. If you're looking to make a real impact—this is your place.

We are currently seeking an Senior QA Analyst with Field Services experience to join our team. While Ontario is the preferred location, we welcome candidates from across Canada.

Job Responsibilities:

• Analyze business, functional, and system requirements related to Field Services applications and workflows, identifying testing requirements and potential gaps.
• Validate end-to-end Field Services processes, including work order creation and management, scheduling, dispatch, technician assignments, field activities, status updates, and job completion.
• Test integrations and data flows between Field Services platforms and supporting enterprise systems.
• Collaborate with Systems Analysts, Developers, Business Stakeholders, and Field Operations teams to develop and execute comprehensive testing strategies.
• Create and execute test strategies, test plans, test cases, and testing scenarios for Field Services solutions.
• Perform functional, integration, system, regression, and end-to-end testing across web, mobile, and backend applications supporting field operations.
• Validate mobile applications and workflows used by field technicians, including functionality, data synchronization, and usability.
• Perform API testing and validate integrations between Field Services applications and upstream/downstream systems.
• Develop detailed documentation capturing system design, business use cases, end-to-end workflows, and testing scenarios.
• Provide support to Business Operations and Field Operations teams during User Acceptance Testing (UAT) and Operational Readiness Testing (ORT).
• Identify, document, and report system defects and failures, working with technical teams to track issues through resolution and closure.
• Provide progress reports highlighting testing advancement, issues, risks, and mitigation strategies.
• Support product delivery throughout all lifecycle phases, from requirements and design through validation and production release.
• Recommend and support process improvements to increase the effectiveness and efficiency of Quality Assurance practices.

Required Qualifications

• University degree or college diploma in Computer Science, Engineering, Business, Information Technology, or a related field is preferred.
• 3+ years of QA/testing experience, ideally within telecommunications, utilities, or another environment with significant field operations.
• Hands-on Field Service Management (FSM) experience, including testing FSM applications, systems, and end-to-end workflows.
• Strong understanding of Field Services processes such as work orders, technician scheduling, dispatch, appointments, field activities, and service completion.
• Experience leading multiple teams and/or projects simultaneously, with the ability to coordinate testing activities, priorities, dependencies, and deliverables across different workstreams.
• Experience with end-to-end, functional, integration, regression, UAT, and ORT testing.
• Experience testing mobile applications or solutions used by field technicians is strongly preferred.
• 3+ years of API testing experience, including validating integrations and data flows between FSM and other enterprise systems.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Ability to understand complex business processes and translate requirements into comprehensive testing scenarios.
• Strong written and verbal communication skills, with the ability to collaborate effectively with technical teams, business stakeholders, and Field Operations.
• Ability to manage conflicting priorities and work effectively in a complex, fast‑paced environment.
• Ability to work independently as well as collaboratively within a team.
• Passion for learning, quality, and continuous improvement.

Perks and Benefits:

• Open concept work environment
• Training and professional development opportunities
• Competitive compensation
• Exceptional career growth potential

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Miipe strives to ensure that all recruiting processes are non‑discriminatory and barrier‑free. If you require any accommodation, please advise the Recruiter in advance of attending the interview.

At Miipe, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Miipe is committed to having accessible recruitment practices for all of our job candidates. Miipe is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you require accommodation at any stage throughout the recruitment process, please let us know.