Senior Property Claims Care & Operations Leader

Aviva Canada; Markham; Hybrid; CAD 60,000 - 70,000; Full time

Job summary

Aviva Canada is seeking a Senior Customer Care Operations Specialist in Ontario. You will guide customers through the property claims process, investigate needs, and drive to a positive resolution in a fast-paced environment.

This hybrid role offers a blend of in-office and remote work, with opportunities for professional growth and development. You will work within a collaborative team, supporting colleagues, ensuring compliance with regulatory practices, and delivering outstanding customer

Qualifications

• 1-3 years Property Claims Adjusting experience.
• 1-3 years experience in a Call Center Environment.
• Licensed in all Atlantic Provinces is an asset.
• Excellent oral and written communication skills.
• Bilingualism is an Asset! (French and English).

Responsibilities

• Guide customers through the claims process by investigating property claims and addressing needs.
• Handle customer complaints to deliver fair and positive outcomes.
• Follow regulatory practices and best-practice methods for claims outcomes.
• Provide coaching and support to colleagues throughout the claim process.
• Monitor team performance and identify growth areas within property claims.

Skills

Communication skills

Bilingual (French/English)

Digital environment

Customer service

Job description

Aviva Canada is seeking a Senior Customer Care Operations Specialist in Ontario. You will guide customers through the property claims process, investigate needs, and drive to a positive resolution in a fast-paced environment.

This hybrid role offers a blend of in-office and remote work, with opportunities for professional growth and development. You will work within a collaborative team, supporting colleagues, ensuring compliance with regulatory practices, and delivering outstanding customer