Senior Project Manager, Experience

WestJet Group; Toronto; On-site; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Travel privileges

Benefits programs

Friendly culture

Job summary

WestJet Group is seeking a Senior Project Manager, Experience to lead large-scale cross-functional transformation initiatives across business, technology, operations, digital, and commercial teams. You will drive programs from concept to implementation, aligning with strategic objectives, business outcomes, and guest experience goals.

Responsibilities include establishing delivery frameworks, governance, risk management, and stakeholder engagement at all levels to deliver transformational change

Qualifications

• 8+ years leading large-scale projects or programs.
• Experience managing cross-functional programs with multiple stakeholders.
• Bachelor's degree and a PMP/Agile/Scrum/Lean certification.

Responsibilities

• Lead delivery of complex strategic transformation programs.
• Develop integrated project plans and roadmaps.
• Partner with business, technology, operational, and commercial teams.
• Establish governance structures and executive forums.
• Identify risks, issues, assumptions, and dependencies across workstreams.
• Develop implementation strategies balancing guest, operational, financial, and technology considerations.
• Monitor program performance, benefits realization, and outcomes.
• Support change management and organizational readiness.
• Provide leadership to cross-functional teams and resources.
• Prepare executive-level reporting for senior leadership.

Skills

Leadership

Stakeholder management

Program governance

Communication

Multi-priority management

Executive collaboration

Education

Bachelor's degree in Business or Technology

PMI/Agile/Scrum/Lean cert

Job description

This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.

Why WestJet

Since our story took off in 1996, WestJet has strived to enrich the lives of everyone in our world; a career with us is no exception. We’re proud to be one of Canada’s most admired and respected corporate cultures and continuously aim for the highest standards of service and success.

Join us, this is where your career story takes off.

Why WestJet

Every WestJet journey is an opportunity to create a better experience for our guests and our people. As we continue to transform and modernize our business, we're looking for experienced project leaders who thrive in complex environments and are passionate about turning strategy into reality.

Overview Of The Role

The Senior Project Manager, Experience is responsible for leading the planning, coordination, and delivery of large-scale cross-functional transformation initiatives. Working across business, technology, operations, digital, and commercial teams, you will drive complex programs from concept through implementation while ensuring alignment to strategic objectives, business outcomes, and guest experience goals.

You will establish delivery frameworks, lead governance activities, manage risks and dependencies, and engage stakeholders at all levels of the organization to successfully deliver transformational change.

Success in this role requires strong leadership, strategic thinking, project delivery expertise, and the ability to navigate ambiguity while bringing people together around a common objective.

Key Responsibilities

• Lead the delivery of complex strategic transformation programs and initiatives
• Develop and manage integrated project plans, roadmaps, milestones, dependencies, and critical paths
• Partner with business, technology, operational, and commercial teams to align priorities and drive execution
• Establish governance structures and facilitate executive steering committees, decision forums, and stakeholder engagement activities
• Identify and manage project risks, issues, assumptions, and dependencies across multiple workstreams
• Develop implementation strategies that balance guest, operational, financial, and technology considerations
• Monitor program performance, benefits realization, and outcome achievement
• Support change management and organizational readiness activities to ensure successful adoption of new capabilities
• Provide leadership and guidance to cross-functional teams and project resources
• Prepare executive-level reporting, recommendations, and communications for senior leadership

Experience & Qualifications

• Required Qualifications
  • 8+ years of progressive experience leading large-scale projects, programs, or transformation initiatives
  • Proven experience managing complex cross-functional programs involving multiple stakeholder groups
  • Strong project management, governance, risk management, and delivery planning capabilities
  • Exceptional communication, facilitation, and stakeholder management skills
  • Experience working with executive leadership and influencing decisions at senior levels
  • Demonstrated ability to manage multiple priorities in fast-paced environments
  • Bachelor's degree in Business or Technology related fields
  • Project Management Professional (PMP), Agile, Scrum, Lean, or related certification
• Preferred Qualifications
  • Experience delivering technology-enabled business transformation initiatives
  • Strong understanding of digital products, systems implementation, or customer experience platforms
  • Airline, travel, hospitality, retail, or other service-industry experience
  • Experience leading initiatives that span customer experience, operations, technology, and commercial functions
  • Experience working within large, complex organizations undergoing enterprise transformation

Who You Are

You are a strategic thinker who can connect big-picture objectives with practical execution plans. You enjoy solving complex problems, building alignment across diverse stakeholder groups, and delivering meaningful outcomes.

You are equally comfortable discussing operational realities, technology architecture, and customer experience impacts, allowing you to bridge gaps between teams and drive successful execution.

Most importantly, you're passionate about creating better experiences and helping organizations transform the way they serve customers.

The Benefits Of Being a WestJetter

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

About WestJet Group Of Companies

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Since the Sunwing Airlines integration in 2025, more than 15,000 WestJetters support nearly 200 aircraft and connect guests to our global network of more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia. The WestJet Group is a major Canadian employer and includes WestJet Airlines, WestJet Encore and Sunwing Vacations Group. We’re Canada’s leading value airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

Our safety promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. Safety and security are shared responsibilities all team members are expected to use safe work practices to ensure their well-being and the safety of others. WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as Safey-Sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our commitment to diversity, equity and inclusion

We embrace what makes each of us unique, and what makes us uniquely WestJet. We welcome diverse skills, experiences and backgrounds so if you're passionate about this role, we encourage you to apply – even if you don't meet every qualification listed. WestJet is committed to inclusiveness, equity and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at [e-mail].

We value the time and effort you put into your application. Our recruitment process is highly competitive and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps. If this role isn’t the right fit, we encourage you to explore future opportunities with us.

About

For more information about everything WestJet, please westjet.com/aboutus.

If you wish to withdraw your application or request that your personal information be deleted, please contact us at [e-mail].