Senior Project Manager

Focus Systems Inc.; Regina; Vor Ort; CAD 90.000 - 140.000; Vollzeit

Zusammenfassung

Focus Systems Inc. seeks an experienced Senior Project Manager – Transition to Operations to lead planning and execution of the Phase 2 Transition to Operations initiative within a major transformational program.

The role emphasizes operational readiness for complex technology transformations and coordinating cross-functional teams. You will design transition plans, manage knowledge transfer, and establish post-go-live support and sustainment models.

Qualifikationen

• 7+ years IT project or program management experience leading complex cross-functional transformation initiatives.
• Experience leading operational readiness and transition to operations, including readiness and exit criteria, operational acceptance, go-live, hypercare, stabilization, and transition to steady-state operations.
• Experience establishing and transitioning support and sustainment operating models, including roles, accountabilities, service ownership, escalation processes, and support requirements.
• Demonstrated success coordinating knowledge transfer, operational documentation, and handover from project teams and vendors to business and technology operations.
• Experience managing major technology vendors and system integrators, including deliverables, dependencies, risks, and transition obligations.
• Strong experience managing risks, issues, dependencies, residual work, defects, and incomplete deliverables through mitigation, executive escalation, and transition to operational ownership.
• Experience working within formal project and organizational governance, including executive steering committees, decision management, change control, readiness reporting, and the ability to drive decisions and accountability without direct authority.
• Experience supporting organizational change and business readiness in coordination with change management, training, and communications teams.
• Experience delivering through predictive, agile, and hybrid methods, supported by strong planning, organizational, and problem-solving skills.

Aufgaben

• Develop and manage the Phase 2 TTO plan, schedule, budget, milestones, dependencies, readiness criteria, and exit criteria in alignment with the overall transformation plan.
• Lead operational readiness with senior leaders across business and support teams, including future-state operating, support, resource, and capacity requirements.
• Establish post-go-live support, hypercare, sustainment, and steady-state operating models with clear roles and accountabilities, using existing organizational processes and models where appropriate.
• Coordinate operational processes, documentation, knowledge transfer, training, and handover activities required to support the Phase 2 solution.
• Lead status reporting and decision management with clear action owners, target dates, and escalation paths.
• Coordinate operational handover and acceptance, including the disposition of residual risks, defects, outstanding work, and formal TTO closure.
• Ensure delivery follows project management methods, governance, quality, and reporting requirements while maintaining complete and accurate project documentation.

Kenntnisse

Operational readiness

Transition to operations

Vendor coordination

Risk management

Stakeholder management

Governance

Change management

PMP (certification)

Ausbildung

Project management certification (PMP)

Jobbeschreibung

Focus Systems is seeking an experienced Senior Project Manager – Transition to Operations to lead planning and execution of the Transition to Operations project for Phase 2 of a major transformational program.

If you have strong experience leading operational readiness for complex technology transformations, establishing support and sustainment models, coordinating vendor handover, and driving decisions across business and technology teams, this is an opportunity to help ensure a major solution is successfully received, supported, and sustained after implementation.

• Contract: Initial one-year term, with two additional one-year renewal options
• Start Date: As soon as possible
• Work Arrangement: Primarily onsite, with consideration of occasional offsite work
• Program Context: Phase 2 of a transformational program

Role Overview

The Senior Project Manager – Transition to Operations will ensure the organization is operationally ready to receive, support, and sustain the Phase 2 solution after implementation. Working with senior operational leaders, business areas, and the transformation project team, the successful candidate will establish transition plans, processes, accountabilities, documentation, knowledge transfer, support structures, and readiness activities.

The resource will functionally report to the Director of the Enterprise Project Management Office and will also be accountable to the TTO workstream Executive Sponsor or Sponsors.

Key Responsibilities

• Develop and manage the Phase 2 TTO plan, schedule, budget, milestones, dependencies, readiness criteria, and exit criteria in alignment with the overall transformation plan.
• Lead operational readiness with senior leaders across business and support teams, including future-state operating, support, resource, and capacity requirements.
• Establish post-go-live support, hypercare, sustainment, and steady-state operating models with clear roles and accountabilities, using existing organizational processes and models where appropriate.
• Coordinate operational processes, documentation, knowledge transfer, training, and handover activities required to support the Phase 2 solution.
• Establish and monitor operational readiness measures, address gaps, and escal ...
• Lead status reporting and decision management with clear action owners, target dates, and escalation paths.
• Coordinate operational handover and acceptance, including the disposition of residual risks, defects, outstanding work, and formal TTO closure.
• Ensure delivery follows project management methods, governance, quality, and reporting requirements while maintaining complete and accurate project documentation.

Required Qualifications

• At least seven years of progressively responsible IT project or program management experience leading complex, cross-functional transformation initiatives involving business, technology, vendors, and operational support teams.
• Demonstrated experience leading operational readiness and transition to operations, including readiness and exit criteria, operational acceptance, go-live, hypercare, stabilization, and transition to steady-state operations.
• Experience establishing and transitioning support and sustainment operating models, including roles, accountabilities, service ownership, escalation processes, and support requirements.
• Demonstrated success coordinating knowledge transfer, operational documentation, and handover from project teams and vendors to business and technology operations.
• Experience managing major technology vendors and system integrators, including deliverables, dependencies, risks, and transition obligations.
• Strong experience managing risks, issues, dependencies, residual work, defects, and incomplete deliverables through mitigation, executive escalation, and transition to operational ownership.
• Experience working within formal project and organizational governance, including executive steering committees, decision management, change control, readiness reporting, and the ability to drive decisions and accountability without direct authority.
• Experience supporting organizational change and business readiness in coordination with change management, training, and communications teams.
• Experience delivering through predictive, agile, and hybrid methods, supported by strong planning, organizational, and problem-solving skills.
• Excellent written and verbal communication, disciplined documentation and executive reporting, project management education and/or professional certification (preferably PMP), and proficiency with project management and scheduling tools.
• Ability to work primarily on-site at the head office in Regina for the duration of the engagement.