Senior Program Manager, Healthcare & Specialty Programs

Shoppers Drug Mart Specialty Health Network Inc.; Mississauga; On-site; CAD 120,000 - 154,000; Full time

Benefits offered by this job

Purchase discount program

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Mississauga, ON, is seeking a Senior Program Manager to lead strategic direction, execution, and ongoing management of specialty programs.

You will partner with clients, guide cross-functional teams, and ensure programs meet objectives, budgets, performance, and regulatory requirements. With 5+ years in account or program management and a deep understanding of the Canadian healthcare system, you will drive growth, improve efficiency, and deliver superior customer

Qualifications

• 5+ years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent experience.
• Strong understanding of the Canadian healthcare system; knowledge of provincial drug reimbursement programs and third-party drug coverage is an asset.
• Proven client relationship and account management skills, including direct interaction with clients and senior stakeholders.
• Demonstrated strategic leadership and ability to influence and drive results without direct authority.
• Strong business and financial acumen, including hands-on budget management and experience managing against financial and performance targets.
• Strong program and project management skills, with the ability to manage complex initiatives, competing priorities, risks, and dependencies.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent communication and presentation skills, with the ability to communicate and influence across multiple levels of an organization.
• University degree or equivalent industry-related experience; a business or healthcare professional designation is an asset.
• Bilingualism is an asset.

Responsibilities

• Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goals.
• Act as a key strategic partner and primary point of contact for clients, building trusted relationships, influencing program and business decisions, and identifying insights that support program and business growth.
• Develop, implement, and monitor strategies to drive program growth, sustainability, innovation, efficiencies, and continuous improvement.
• Lead cross-functional stakeholders to drive alignment, accountability, and successful execution.
• Oversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements.
• Leverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision-making.
• Establish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business results.
• Lead client presentations, business reviews, and strategic discussions, translating complex information into clear recommendations and actions.
• Anticipate evolving client, market, and program needs and proactively identifying opportunities, risks, and mitigation strategies.
• Provide input and subject matter expertise during RFPs and lead or support the development and renewal of program contracts.
• Ensure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligations.

Skills

Account management

Patient support program management

Strategic leadership

Budget management

Program management

Communication skills

Regulatory compliance

Bilingualism

Education

University degree or equivalent

Job description

Shoppers Drug Mart Inc. in Mississauga, ON, is seeking a Senior Program Manager to lead strategic direction, execution, and ongoing management of specialty programs.

You will partner with clients, guide cross-functional teams, and ensure programs meet objectives, budgets, performance, and regulatory requirements. With 5+ years in account or program management and a deep understanding of the Canadian healthcare system, you will drive growth, improve efficiency, and deliver superior customer