Senior Program Manager

Shoppers Drug Mart Specialty Health Network Inc.; Mississauga; On-site; CAD 120,000 - 154,000; Full time

Benefits offered by this job

Purchase discount program

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. in Mississauga, ON, is seeking a Senior Program Manager to lead strategic direction, execution, and ongoing management of specialty programs.

You will partner with clients, guide cross-functional teams, and ensure programs meet objectives, budgets, performance, and regulatory requirements. With 5+ years in account or program management and a deep understanding of the Canadian healthcare system, you will drive growth, improve efficiency, and deliver superior customer

Qualifications

• 5+ years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent experience.
• Strong understanding of the Canadian healthcare system; knowledge of provincial drug reimbursement programs and third-party drug coverage is an asset.
• Proven client relationship and account management skills, including direct interaction with clients and senior stakeholders.
• Demonstrated strategic leadership and ability to influence and drive results without direct authority.
• Strong business and financial acumen, including hands-on budget management and experience managing against financial and performance targets.
• Strong program and project management skills, with the ability to manage complex initiatives, competing priorities, risks, and dependencies.
• Strong critical thinking, problem-solving, and decision-making skills.
• Excellent communication and presentation skills, with the ability to communicate and influence across multiple levels of an organization.
• University degree or equivalent industry-related experience; a business or healthcare professional designation is an asset.
• Bilingualism is an asset.

Responsibilities

• Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goals.
• Act as a key strategic partner and primary point of contact for clients, building trusted relationships, influencing program and business decisions, and identifying insights that support program and business growth.
• Develop, implement, and monitor strategies to drive program growth, sustainability, innovation, efficiencies, and continuous improvement.
• Lead cross-functional stakeholders to drive alignment, accountability, and successful execution.
• Oversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements.
• Leverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision-making.
• Establish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business results.
• Lead client presentations, business reviews, and strategic discussions, translating complex information into clear recommendations and actions.
• Anticipate evolving client, market, and program needs and proactively identifying opportunities, risks, and mitigation strategies.
• Provide input and subject matter expertise during RFPs and lead or support the development and renewal of program contracts.
• Ensure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligations.

Skills

Account management

Patient support program management

Strategic leadership

Budget management

Program management

Communication skills

Regulatory compliance

Bilingualism

Education

University degree or equivalent

Job description

Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Program Manager

The Senior Program Manager is responsible for the strategic leadership, execution, and ongoing management of specialty programs. As a key partner to clients, you provide strategic direction, influence key decisions, and translate business objectives into actionable plans that drive strong program and customer outcomes.

You will lead and be accountable for complex programs and initiatives from strategy through execution, collaborating with and leading cross-functional teams to ensure programs meet client, business, financial, performance, and regulatory objectives.

What You Will Do

• Lead and be accountable for the strategic direction, execution, and ongoing management of specialty programs, ensuring alignment with client objectives and organizational goals
• Act as a key strategic partner and primary point of contact for clients, building trusted relationships, influencing program and business decisions, and identifying insights that support program and business growth
• Develop, implement, and monitor strategies to drive program growth, sustainability, innovation, efficiencies, and continuous improvement
• Lead cross-functional stakeholders to drive alignment, accountability, and successful execution
• Oversee and monitor program performance and contractual commitments, including deliverables, timelines, SLAs, KPIs, reporting, and financial requirements
• Leverage program data and insights, in partnership with the Business Intelligence team, to identify opportunities, develop recommendations, and support client decision-making
• Establish and deliver against business plans and financial targets, with accountability for program budgets, profitability, billing, market share performance, and overall business results
• Lead client presentations, business reviews, and strategic discussions, translating complex information into clear recommendations and actions
• Anticipate evolving client, market, and program needs and proactively identifying opportunities, risks, and mitigation strategies
• Provide input and subject matter expertise during RFPs and lead or support the development and renewal of program contracts
• Ensure a high standard of program and customer-service excellence and compliance with relevant regulatory requirements, policies, standards, and contractual obligations

What You Will Need

• 5+ years of relevant experience in account management, patient support program management, pharmaceutical brand management, specialty pharmaceuticals, or equivalent experience
• Strong understanding of the Canadian healthcare system; knowledge of provincial drug reimbursement programs and third-party drug coverage is an asset
• Proven client relationship and account management skills, including direct interaction with clients and senior stakeholders
• Demonstrated strategic leadership and ability to influence and drive results without direct authority
• Strong business and financial acumen, including hands-on budget management and experience managing against financial and performance targets
• Strong program and project management skills, with the ability to manage complex initiatives, competing priorities, risks, and dependencies
• Strong critical thinking, problem-solving, and decision-making skills
• Excellent communication and presentation skills, with the ability to communicate and influence across multiple levels of an organization
• University degree or equivalent industry-related experience; a business or healthcare professional designation is an asset
• Bilingualism is an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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