Senior Program Manager, Education

Health Standards Organization (HSO); Ottawa; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An innovative organization is seeking a Senior Program Manager of Education to lead the development of cutting-edge educational programs. This role involves overseeing the design and delivery of educational content related to health standards and accreditation. The ideal candidate will have a strong background in healthcare education and leadership, with a focus on creating value through unique educational opportunities. Join a forward-thinking team dedicated to improving quality in healthcare and social services, where your contributions will lead to impactful change. This position offers a competitive compensation package and the flexibility of remote work.

Benefits

Defined benefit pension plan

Office shutdown during last week of December

Psychological safety and inclusion culture

Qualifications

• Master’s degree in a related field, such as Healthcare Education.
• 5 years of progressive leadership experience in healthcare.

Responsibilities

• Oversee design and delivery of education for internal teams and clients.
• Manage the Education Roadmap, ensuring timely and budget-compliant delivery.

Skills

Leadership

Project Management

Education Program Development

Adult Learning Principles

Communication Skills

Education

Master’s degree in Healthcare Education

Job description

Job Description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such communications and contact the organization directly through official channels to confirm.

Terms: Full-time,permanent

Starting Salary:Commensurate with Experience

Location: Remote (Canada) | Opportunity for hybrid work model (Ottawa, Montreal, and Toronto)

ABOUT THE ROLE:

We are seeking a highly dynamic, innovative and collaborative leader for the role of Senior Program Manager of Education, with the HSO Products and Strategic Offerings team, reporting to the Managing Director. HSO standards are evidence-based criteria and guidelines promoting quality and safety outcomes in health and social services. These standards serve as the basis for cutting-edge accreditation programs and robust public policies.

The Senior Program Manager, Educationwill oversee the design, development and delivery of education for internal teams, and Accreditation clients relating to Standards, Products and the QMentum program. This is a new team at HSO, designed to deliver unique educational opportunities leading to value creation.

Main Responsibilities:

• Maintain the Education Roadmap, managing definedprojectrequirements and scope, delivered on time and on budget.
• Build and manage an education program to develop, deliver and evaluate standards and products related content.
• Design an educational evaluation framework to inform formative and summative improvements to the education program.
• Mentor and coach an educational team to release of people-centred, evidence-based, high-quality education in collaboration with subject matter experts and key interest holders.
• Collaborate and coordinate the sequencing and integration of standards and products-based education across business units.
• Continuously improving and innovating education development processes to integrate microlearning, AI enhancements, gamification, and simulation-based learning.

Must Have Qualifications:

• Master’s degree in a related field, such as Healthcare Education.
• Clinical experience in a large health care organization as a regulated health care provider in good standing.
• 5 years of progressive leadership experience.
• 3-5 years Standards development or Accreditation.
• Experience in managing a team accountable for an organization wide curriculum or education program.
• Highly knowledgeable in adult learning principles, education innovations, applied and immersive learning in healthcare and education evaluation frameworks.
• Exceptional writing, editing, facilitation and presentation skills.
• Experience interpreting standards to internal and external audiences.
• Excellent project management skills with the ability to prioritize and meet deadlines.
• Knowledge of the health and social services legislative, regulatory, policy, research and health system landscape.

Desired Qualifications:

• Bilingual in Canadian official languages.
• Open to occasional travel.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

• Complete our orientation program with other new hires to learn about HSO, our values of trust, inclusion, collaboration, innovation and learning, and our mission of quality improvement in healthcare and social services.
• Set your performance and learning objectives for the year in collaboration with your people manager.
• Meet regularly with your people manager to discuss your learning progression and alignment for your accountabilities.
• Take on assigned initiatives or projects for your role.

What We Can Offer You:

• Competitive compensation and benefits, including a defined benefit pension plan.
• Time off programs, including office shutdown during last week of December.
• A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 14,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

In 2021, HSO released a Declaration of Commitment to Advance Cultural Safety and Humility in Canada’s Health and Social Care System. This commitment reflects the high priority we place on learning from and working alongside First Nations, Inuit, and Métis Peoples to address racism and discrimination in health and social service organizations. It also acknowledges that HSO is on a learning journey to understand how we can use our levers of change to influence culturally safe care. We are committed to ongoing and meaningful collaboration with First Nations, Inuit, and Métis partners to advance the principles of Truth, Rights, and Reconciliation.

Join us toward a future that will lead to “Safer Care and A Healthier World.” Let’s follow a mission together, where we “empower and enable people around the world to continuously improve quality of care.”

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024, and 2025.

We are equal opportunity employer and are committed to the principles of Employment Equity. We encourage qualified applications from all genders, including visible minorities, Indigenous Peoples, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted.Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please email HR at [e-mail] . For any queries related to recruitment please email at [e-mail] .