Senior Program Manager

ITC Infotech; Vancouver; On-site; CAD 140,000 - 180,000; Full time

Job summary

ITC Infotech is seeking a Staff Technical Program Manager to lead cross-portfolio technology initiatives within Global Product Technology with a strong focus on Merch Planning, Forecasting, Sizing, and Allocation systems.

This role operates at the intersection of business and technology, owning delivery across multiple interdependent programs and driving end-to-end outcomes that measurably impact planning and allocation.

Qualifications

• 8–12+ years in Technical Program Management or Program Management.
• Portfolio ownership across planning, supply chain, or retail tech.
• Deep knowledge of merch planning, forecasting, inventory optimization.

Responsibilities

• Own end-to-end delivery across Merch Planning, Sizing, Forecasting, Allocation, and Inventory Optimization.
• Lead cross-system decision-making and orchestration of planning workflows.
• Partner with Merch Planning, Allocation, Engineering, Data, and Product teams.

Skills

Merch Planning

Forecasting

Sizing

Allocation

Merch Planning Tools

Education

Bachelor’s or Master’s of engineering, or related fields

Tools

Anaplan

Snowflake

Job description

ITC Infotech is a wholly owned subsidiary of ITC Limited, one of India's foremost private sector companies and a diversified conglomerate. The ITC Group, with a market capitalization of $65 billion, is globally recognized as a leader in sustainability. The group's vision is to achieve world-class performance and create growing value for both the Indian economy and its stakeholders. This vision is supported by core values such as Trusteeship, where professional managers hold the company in "trust" for its stakeholders; a strong Customer Focus; Respect for People; a commitment to Excellence; a pursuit of Innovation; and a strong Nation Orientation.

ITC Infotech's business philosophy is that business is at the center and technology is an enabler, as reflected in its tagline, "Business-friendly Solutions." The company offers a wide range of services and solutions across key business areas, including CIO Services (Automation, Digital Workplace, ERP), Digital Experience (Experience Transformation), and Product 4.0 (Product Lifecycle Management, Digital Manufacturing). In the last seven years, ITC Infotech has successfully doubled its revenue from $250 million to $500 million+ annually, with its EBIT improving from 8% to over 18%.

With this strong growth momentum, ITC Infotech is now embarking on its next journey, known as 'Next Orbit,' with the ambitious goal of reaching $1 billion in annual revenue within the next four years. The Americas region is a critical part of this charter and is expected to increase its contribution to total revenue from the current 35% to a range of 40% to 50%. Manufacturing is a key vertical for the group and ITC Infotech with BFSI, Retail, CPG, Travel, Transportation & Hospitality being others.

Role - Sr. Program Manager

Start Date - Immediate

Duration - Long Term

Role Summary:

Role Summary:

We are seeking a Staff Technical Program Manager (TPM) to lead complex, cross-portfolio technology initiatives within Global Product Technology, with a strong focus on Merch Planning, Forecasting, Sizing, and Allocation systems.

This role operates at the intersection of business and technology, owning delivery across multiple interdependent programs. The Staff TPM is responsible for driving end-to-end outcomes, shaping technical and business decisions, and ensuring planning and allocation capabilities deliver measurable business impact.

This role requires deep understanding of retail planning lifecycles, inventory flow, and allocation strategies, combined with the ability to orchestrate complex technology delivery at scale.

Key Responsibilities

• Own end-to-end delivery outcomes across multiple programs spanning Merch Planning, Sizing, Forecasting, Allocation, and Inventory Optimization
• Drive alignment across Flowstate initiatives that support:
• In-season reforecasting
• Allocation and transfer optimization
• Ensure execution aligns to GTM gates, buy cycles, and merchandising decision timelines

2. Merch Planning & Allocation Business Acumen (Critical)

• Serve as a thought partner to Merch Planning and Allocation leaders, translating business needs into scalable technology solutions
• Deeply understand and incorporate:
• Pre-season planning (assortment planning, size curves, buy quantities)
• In-season management (reforecasting, transfers, sell-through optimization)
• Allocation strategies across DCs and stores
• Inventory optimization vs service levels
• Automation vs planner control
• Ensure technology solutions directly improve:
• Forecast accuracy
• Inventory productivity
• Time-to-decision for planners

3. Technical & Strategic Decision Leadership

• Drive cross-system decision-making (architecture, sequencing, data flows, integration with planning tools like Anaplan, Snowflake, etc.)
• Lead decision frameworks (options, tradeoffs, recommendations) for business and technology leadershipEnsure solutions reflect end-to-end planning workflows, not isolated system improvements
• Act as a technical and business translator between Planning, Product, and Engineering

4. Release Governance & Delivery Management

• Own and evolve release governance and readiness processes across planning and allocation systems
• Ensure releases align to critical business windows (GTM, buys, peak seasons)
• Drive proactive coordination of:
• Cross-system releases impacting planners
• Prevent business disruption through tight release discipline and validation rigor

5. Delivery Excellence & Operating Model Design

• Design and scale delivery operating models for planning systems across multiple teams
• Standardize execution practices across:
• Backlog readiness tied to business outcomes
• Lead initiatives to improve:
• Delivery predictability
• Feature adoption by business users
• Quality of outputs used by planners

6. Cross-Functional Orchestration & Dependency Management

• Act as the single-threaded owner connecting Merch Planning, Allocation, Engineering, Data, and Product teams
• Forecasting engines
• Allocation and transfer systems
• Surface and resolve risks tied to data quality, model outputs, and downstream planning impacts

7. Operational Excellence & Incident Leadership

• Lead response to production issues impacting planning or allocation outcomes (forecast errors, allocation mismatches, data delays)
• Drive root cause analysis with both technical and business context
• Ensure continuous improvements in:
• SLA adherence
• Data accuracy and reliability
• Planning system stability

8. Executive Influence & Stakeholder Leadership

• Deliver executive-ready insights linking technology delivery to business outcomes (inventory, forecast accuracy, allocation effectiveness)
• Influence prioritization decisions based on business value, not just delivery feasibility
• Partner with senior leaders across:
• Merch Planning
• Allocation
• Product

9. Scalable Mechanisms & Organizational Impact

• Build scalable mechanisms tailored to planning and allocation domains:
• Allocation readiness checklists
• Enable teams to operate with clarity, accountability, and business alignment
• Coach PMs/TPMs on connecting delivery execution to merchandising outcomes

Required Qualifications

• 8–12+ years in Technical Program Management or Program Management
• Proven experience owning portfolio-level programs across planning, supply chain, or retail technology domains
• Strong understanding of:
• Merch Planning and Allocation processes
• Forecasting and inventory optimization concepts
• Cross-functional delivery in data-driven systems
• Demonstrated ability to influence both technical and business leadership decisions

Preferred Qualifications

• Experience with Anaplan, planning systems, or allocation engines
• Exposure to AI/ML-based forecasting or optimization models
• Experience with data platforms (e.g., Snowflake) and end-to-end data pipelines
• Background in retail, apparel, or omnichannel inventory environments

Education

• Bachelor’s or Master’s of engineering, or related fields.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.