Senior Program Lead, Complex Client Integrations

G MASS Consulting; Halifax; Hybrid; CAD 199,000 - 299,000; Full time

Benefits offered by this job

Hybrid work arrangement

Hybrid on-site schedule (3–4 days on‑s

Relocation encouraged within North Am

Job summary

G MASS Consulting is seeking a Senior Program Lead to join its North American Client Integration team. This is a senior delivery leadership role overseeing complex client onboardings, conversions and strategic programs end to end.

You will coordinate across Fund Accounting, Investor Services, Operations, Technology and Business Development, engage with C‑suite clients, and drive standardization and continuous improvement in a fast-paced environment.

Qualifications

• 7+ years in financial services with 5+ years in program management.
• 3+ years of client services within asset management.
• Strong knowledge of hedge funds and alternatives industry.
• Proven ability to engage C-suite stakeholders.
• Experience delivering large-scale client onboarding or conversions.

Responsibilities

• Lead the firm's largest and most complex client integrations end to end.
• Define program scope, governance, milestones and delivery plans.
• Act as senior client liaison during onboarding with executives.
• Coordinate across Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development.
• Support new business through sales pitches, RFPs and proofs of concept.
• Identify and manage risks and issues and propose solutions.
• Produce status reporting and MIS for clients and executives.
• Direct virtual delivery teams and manage resources across programs.
• Drive global best practice and continuous improvement in Client Integration.

Skills

Program management

Client onboarding

Stakeholder management

Relationship management

Delivery leadership

Financial services experience

Communication skills

Leadership

Education

Bachelor's degree or equivalent

PM qualification (PMP/PRINCE2)

Job description

G MASS Consulting is seeking a Senior Program Lead to join its North American Client Integration team. This is a senior delivery leadership role overseeing complex client onboardings, conversions and strategic programs end to end.

You will coordinate across Fund Accounting, Investor Services, Operations, Technology and Business Development, engage with C‑suite clients, and drive standardization and continuous improvement in a fast-paced environment.