Professional Services Consultant

TradingHub; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Annual discretionary performance bonus

Hybrid working policy

Office lunches twice a week

Private medical insurance + dental cover

Extended parental leave

25 days annual leave + bank holidays

Enhanced company pension plan

5 days study leave towards professional qualifications

Salary sacrifice schemes

Death in service coverage

Job summary

TradingHub in Toronto is seeking a Senior Professional Services Consultant to drive new business development through customer demos and implementations. Ideal candidates will bring extensive experience in financial markets along with strong programming skills in SQL, Python, or C#. This role involves understanding customer needs, developing pitches, and ensuring successful onboarding, all while collaborating with internal teams. TradingHub offers benefits including flexible working, performance bonuses, and professional development opportunities.

Qualifications

• Significant industry experience in financial markets from a trading, risk or quantitative perspective.
• Sound knowledge of the fixed‑income asset class, including derivatives.
• Hands‑on skills in a programming/scripting language such as SQL, Python, or C#.

Responsibilities

• Understand customer needs through direct contact and analysis.
• Develop customer pitches and onboard new customers.
• Perform technical tasks such as system configuration and troubleshooting.

Skills

Industry experience in financial markets

Knowledge of the fixed-income asset class

Understanding of risk sensitivities or "Greeks"

Programming skills in SQL, Python, C#

Interpersonal skills

Excellent communication

Job description

Compensation: Competitive (Financial Services)

About TradingHub

Founded in 2010, TradingHub delivers uniquely intelligent trade surveillance software to world leading financial institutions. Developed by market professionals, our solutions use sophisticated modelling techniques to detect single and cross-product market manipulation.

With a team of over 150 experts worldwide, TradingHub combines global reach with deep markets expertise to help our customers mitigate financial, regulatory, and reputational risk.

The Role

We are seeking a Senior Professional Services Consultant with deep financial markets expertise to join our Professional Services team. This team plays a key role in new business development, from customer demos and Proof of Concepts (PoCs) to full-scale implementations for world-leading financial institutions. This position will see you develop a detailed understanding of TradingHub’s model-based approach to market abuse surveillance and apply your knowledge of capital markets to drive new revenue generation.

Responsibilities

• Understand customer needs through both direct contact and analysis of their trade data
• Develop customer pitches, run PoCs and onboard new customers
• Perform technical tasks such as system configuration, running data batches, and troubleshooting implementation issues
• Writing custom metrics/reports using our scripting language
• Collaborating cross-functionally with internal stakeholders to ensure timely delivery, such as our sales and engineering teams

Requirements

• Significant industry experience in financial markets from a trading, risk or quantitative perspective
• Sound knowledge of the fixed‑income asset class, including derivatives
• Deep understanding of risk sensitivities or "Greeks" such as Delta, Gamma, DV01 etc.
• Hands‑on skills in a programming/scripting language such as SQL, Python, C#
• Good interpersonal skills and keen to collaborate closely with customers
• Excellent written and oral communication, with the ability to summarise information to stakeholders in a clear and concise manner
• Able to prioritise, assign and manage competing customer needs
• Able to deliver a project to agreed deadlines

Benefits

Life at TradingHub is a rewarding journey within a fast‑growing company that thrives on innovation and collaboration. By combining the best of technology and global markets, we’re able to solve complex problems together and deliver meaningful results to our customers. Everybody has value to bring, and we welcome individuality as a key driving force behind our collective success.

Rooted in everything that we do are our core values: Accountability, Ambition, Partnership, and Trust. These values provide the foundation for a sustainable workplace culture that empowers you to grow, contribute, and become your best self.

Employee Benefits

• Annual discretionary performance bonus (permanent employees only)
• Hybrid working policy
• Office lunches twice a week
• Private medical insurance + dental cover
• Extended parental leave (up to 6 months fully paid maternity leave)
• 25 days annual leave + bank holidays
• Enhanced company pension plan
• 5 days study leave towards professional qualifications
• Salary sacrifice schemes
• Death in service coverage

Don’t tick every single requirement? Research shows that candidates from under‑represented groups are less likely to apply unless they meet all the criteria. We are dedicated to building a diverse, equitable and inclusive workplace, so if this role excites you, please don't let our specification hold you back. Get in touch!

TradingHub is an equal opportunities employer. We do not discriminate based on race, religion, ethnic or national origins, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, socio‑economic background, responsibilities for dependants, physical or mental disability or other applicable legally protected characteristics. TradingHub selects candidates for interview based solely on their skills, experience and qualifications.

We are committed to making our recruitment process accessible to all and we encourage candidates to inform us of any required adjustments. A full copy of our diversity, equity and inclusion policy will be made available to you upon request.