Senior Product Manager (Platform Services)

Pointclickcare; Ottawa; On-site; CAD 110,000 - 165,000; Full time

Job summary

PointClickCare is seeking a Senior Product Manager - Platform Services to shape vision and strategy for foundational platform capabilities that power products across the company, define roadmaps, and drive API and shared service delivery that power products company-wide.

You will work with internal product teams and customers, applying data-driven analysis and leading cross-functional delivery with Agile and Design Thinking.

Qualifications

• 5+ years of Software Product Management experience.
• Experience building platform services or developer-facing APIs.
• Strong technical foundation in APIs, identity and access, and workflow orchestration.
• Experience with Agile and Design Thinking is a plus.

Responsibilities

• Own the strategy and multi-year roadmap for platform product areas.
• Define and own roadmaps; drive API and shared services delivery.
• Collaborate with UX, Engineering, Technical Writers, and other PMs in Agile environments.
• Lead customer and partner engagements as a product expert.

Skills

Product management

APIs

Platform services

Design Thinking

Agile

Healthcare tech

Education

Bachelor's degree

Job description

• As a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio
• Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed
• To succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration
• Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share
• Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
• Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
• Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
• Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
• Understand the broader product portfolio and how solutions work together to create value for customers
• Participate in industry events, and lead customer and partner facing engagements as a product expert
• Understand competitive landscape
• Inspire, energize, and motivate cross-functional teams

You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to deliveryYou bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to valueYou approach your work with natural curiosity and use your growth mindset to maximize ROI for your productsExperience working in healthcare technology is a plus5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilitiesBachelor's Degree in computer science, engineering, or a related technical field of studyExperience managing SaaS or PaaS productsStrong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestrationStrong written and oral communication skills with internal and external stakeholdersSolid understanding of Agile practices is required and familiarity with Design Thinking is a plusDemonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work - including research, analysis, writing, and stakeholder communicationProven track record of managing products, innovation, and a general curiosity and drive for building great products