Product Manager

Jobtailor; Toronto; On-site; CAD 90,000 - 140,000; Full time

Job summary

Maple is seeking a product manager to own day-to-day work for a defined area of the patient access journey, lead features from problem to launch, and partner with engineering and design to create simple patient experiences.

You will use AI, prototyping, research, and data to test assumptions, validate opportunities in care navigation, and help the squad reach working software quickly. This role emphasizes user-centered design and data-driven decisions to improve patient access.

Qualifications

• 2+ years of product management experience in a software environment, or equivalent hands-on experience building and launching AI-enabled digital products.

Responsibilities

• Own day-to-day product work and outcomes for a defined area of Maple's patient access journey
• Develop understanding of patients and access barriers through research, data, journey analysis, and direct feedback
• Lead features and initiatives from problem definition through launch, measurement, and iteration
• Use AI, prototyping, and other tools to test assumptions and help the squad reach working software quickly
• Partner with engineering and design to create simple, intuitive patient experiences
• Translate patient, healthcare, business, technical, and regulatory constraints into product direction and trade-offs
• Identify and validate AI opportunities that improve care navigation or access while balancing value, trust, safety, feasibility, and business impact
• Align the squad and cross-functional partners by communicating decisions, progress, risks, and changes
• Deliver measurable improvements to how patients find, start, and access care on Maple

Skills

Product management

AI-enabled products

Data-driven decisions

Stakeholder management

Prototyping tools

Research & analysis

Cross-functional collaboration

Tools

Prototyping Tools

AI Tools

Job description

• Own day-to-day product work and outcomes for a defined area of Maple's patient access journey
• Develop understanding of patients and access barriers through research, data, journey analysis, and direct feedback
• Lead features and initiatives from problem definition through launch, measurement, and iteration
• Use AI, prototyping, and other tools to test assumptions and help the squad reach working software quickly
• Partner with engineering and design to create simple, intuitive patient experiences
• Translate patient, healthcare, business, technical, and regulatory constraints into product direction and trade-offs
• Identify and validate AI opportunities that improve care navigation or access while balancing value, trust, safety, feasibility, and business impact
• Align the squad and cross-functional partners by communicating decisions, progress, risks, and changes
• Deliver measurable improvements to how patients find, start, and access care on Maple

Requirements

• 2+ years of product management experience in a software environment, or equivalent hands‑on experience building and launching AI-enabled digital products in another role
• Track record of taking a real user problem or product idea from discovery or prototype through launch and iteration
• Comfortable using AI and prototyping tools directly to explore problems, test ideas, and create working versions
• Strong problem-solving, prioritization, and product judgment
• Ability to define clear outcomes and make thoughtful trade-offs
• Ability to use data, research, and customer insight to make product decisions and measure value
• Experience working closely with engineering and design to deliver digital product experiences
• Clear communication and stakeholder management skills
• Comfort working through ambiguity and complex workflows
• Collaborative, resilient, and low-ego approach
• Bonus points for experience in healthcare or another regulated industry, consumer products, marketplaces, care navigation, complex platforms or integrations, or building AI products with real users
• Offer subject to a criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements

Core Competencies

Demonstrates expertise in product management, particularly in AI-enabled digital products, with a strong focus on user-centered design, data-driven decision-making, and effective stakeholder communication. Proven ability to lead cross-functional teams in delivering measurable improvements in patient access and care navigation.

Highest-signal resume keywords

• Product Management Experience
• AI-Enabled Digital Products
• Data-Driven Decision Making
• Stakeholder Management
• Prototyping Tools

Hard Skills

• Product Judgment
• Problem Solving
• Prioritization
• User Research
• Journey Analysis
• Outcome Definition
• Trade-Off Analysis
• Digital Product Launch
• Iteration
• AI Opportunity Validation

Soft Skills

• Clear Communication
• Collaboration
• Resilience
• Low-Ego Approach
• Comfort with Ambiguity

Certifications & Qualifications

• Criminal Record Check (EPIC)
• Identity Verification

Industry Keywords

• Healthcare
• Regulated Industry
• Consumer Products
• Care Navigation
• Complex Platforms
• Integrations

Tools & Technologies

• Prototyping Tools
• AI Tools