Senior Product Manager - Payment Processing / Payment Hardware

atVenu; Calgary; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Senior Product Manager to lead the development of innovative payment processing and hardware solutions. This pivotal role involves researching market needs, formulating strategies, and executing plans with cross-functional teams. The ideal candidate will have extensive experience in product management, particularly within the payment processing sector, and a strong understanding of credit card hardware solutions. Join a dynamic team that values problem-solving at a global scale and offers the opportunity to make a significant impact in the industry. If you are passionate about driving change and enhancing customer experiences, this role is for you.

Qualifications

• 8+ years of product management experience, preferably in payment processing.
• Solid understanding of payment industry workflows and mechanisms.

Responsibilities

• Research and develop strategies for payment processing and hardware solutions.
• Manage product life-cycle and coordinate implementation across teams.

Skills

Product Management

Payment Processing

Credit Card Hardware Solutions

Needs Analysis

Stakeholder Management

Business Requirements Gathering

Problem Solving

Job description

Reports To: VP, Product

About the Job:

atVenu is the industry leader for providing an all-in-one solution for running live events. With our growth and industry advancements, we need a dedicated Senior Product Manager to develop and implement our evolving payment processing and hardware solutions roadmap.

As a Senior Product Manager, your role will involve researching and developing strategies and implementation plans to allow us to expand our payment processing and hardware offerings.

The successful incumbent will be responsible for executing those plans with the support of cross-functional project-based teams.

You Will:

1. Become our resident expert on payment processors and credit card hardware solutions.
2. Conduct needs analysis to formulate mid/long term strategic recommendations that align with industry requirements and our business objectives.
3. Research and prioritize potential processing providers based on pricing, country availability, hardware support, integration capabilities, and integration timelines.
4. Work with our Finance team to explore the financial feasibility of contract offerings and pricing.
5. Coordinate implementation of processor integrations across multiple project teams.
6. Assess success and pain points with Operations, Product Managers, and project teams on the solutions implemented; accountable for establishing and documenting business requirements and processes that address solutions for issues identified.
7. Confidently manage the ‘product’ life-cycle, inclusive of leading cross-functional project teams, keeping stakeholders informed, and optimizing processes all the while meeting deadlines.

You Should Have:

1. At least 8+ years of product management experience, preferably in the payment processing or payment hardware industry.
2. Solid understanding of the payment industry ecosystem with general knowledge of in-person credit card payment workflows, onboarding, payout mechanisms, and end-to-end flow of funds.
3. Experience in implementing a card-present payment service.
4. Knowledge of how payment hardware is certified with understanding of how it impacts key use cases across device offerings with regional considerations.
5. Expertise in gathering business requirements, analyzing 3^rd party solutions and managing 3^rd party vendors, inclusive of contract negotiation and management.
6. Demonstrated proficiency in influencing peers, stakeholders, customers, and senior leaders, with the ability to adapt strategies based on new insights or feedback.
7. A great track record of prioritizing tasks that take customer and business requirements and delivery constraints into consideration.
8. A desire to solve problems at a global scale across multiple product verticals.

Location:
Ideally this position will be based in Calgary; however, we will consider remote candidates.