Senior Product Manager, French Customer Experience, Canada Product & Tech

Amazon.com.ca, ULC - A49; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company seeks a dynamic Sr. Product Manager to enhance the shopping experience for French-language customers in Toronto. The ideal candidate will possess strong analytical and leadership skills with a proven record in product management. This role requires driving product development, managing stakeholders, and leveraging technology to improve customer satisfaction.

Qualifications

• 5+ years of product or program management experience.
• Experience owning roadmap strategy.
• Bilingual in French and English preferred.

Responsibilities

• Define ambiguous problem statements and solutions.
• Manage the end-to-end development process.
• Communicate complex requirements across teams.

Skills

Analytical skills

Leadership presence

Communication skills

Education

Bachelor's degree

Tools

SQL

Excel

Job description

At Amazon, we're working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to help us deliver great product experiences for our customers. We are looking for a dynamic, customer-obsessed and innovative Sr. Product Manager to join the Canada French Customer Experience team. Amazon Canada is a fast-growing business where our business model is evolving with technology and industry trends.

Improving the shopping experience for French language of preference customers is critical to our business. We need to understand the end-to-end shopping journey to identify engineering and translation gaps in areas such as search relevance, detail page attributes, etc. and propose solutions to address these customer pain points. We also need to identify new opportunities where Canada could leverage advances in emerging technologies such as Large Language Models to create an ideal secondary language shopping experience.

The Sr. Product Manager is a proven, well-rounded problem solver who will own and drive this charter. The ideal candidate is highly analytical, adaptable and enjoys the intellectual challenge associated with learning, launching, and evolving the products which drive our business. You will work in a fast-paced retail environment and be required to lead not only at the strategic level, but also tactically by diving deeply into business and technical domains to unlock opportunities and course-correct as required. You will need to be comfortable interfacing and influencing across a variety of functional and technical teams, and with individuals at senior levels. As part of your work with global business and technology teams, you must have the leadership presence and communication skills to drive change.

Key job responsibilities

• Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
• Build roadmaps that prioritize development based on business impact
• Calculate quantitative value for prioritization and development justification
• Manage the end-to-end development process from problem identification, requirements gathering, solution design, coding, and implementation
• Communicate complex requirements, project status, and tradeoffs, across tech and business stakeholders spanning all organization levels

BASIC QUALIFICATIONS

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with feature delivery and tradeoffs of a product
• Experience owning / driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience as a product manager or owner

PREFERRED QUALIFICATIONS

• Bilingual in French and English
• MBA / Master’s Degree preferred
• 7+ years of experience working in retail, or technology industry with background in product management
• Strong data analysis skills with experience in SQL and / or Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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Customer Experience Manager • Toronto, Ontario, CAN