Senior Product Manager French Customer Experience Canada Product Tech

Amazon; Toronto; On-site; CAD 115,000 - 194,000; Full time

Job summary

A leading company in the tech industry seeks a Sr. Product Manager to enhance the customer experience for French-speaking clients. This critical role involves understanding customer journeys, managing product development, and driving strategic initiatives. Candidates should bring extensive experience in product management, analytical skills, and the ability to communicate effectively across teams. This opportunity provides competitive compensation and the chance to impact a rapidly evolving business.

Qualifications

• Bilingual in French and English.
• 5+ years of product or program management experience.
• Experience in retail or technology industry preferred.

Responsibilities

• Define meaningful problem statements and solutions based on customer needs.
• Build roadmaps prioritizing development based on business impact.
• Manage the end-to-end development process from problem identification to implementation.

Skills

Time Management

Data Analytics

Analytical

Agile

Requirement Gathering

Strategic thinking

Communication

Problem Solving

Market Research

Cross Functional Teams

Education

MBA / Masters Degree

Tools

SQL

Excel

Visio

UML

Job description

At Amazon were working to create the most customercentric company on earth. To get there we need exceptionally talented bright and driven leaders to help us deliver great product experiences for our customers. We are looking for a dynamic customerobsessed and innovative Sr. Product Manager to join the Canada French Customer Experience team. Amazon Canada is a fastgrowing business where our business model is evolving with technology and industry trends.

Improving the shopping experience for French language of preference customers is critical to our business. We need to understand the endtoend shopping journey to identify engineering and translation gaps in areas such as search relevance detail page attributes etc. and propose solutions to address these customer pain points. We also need to identify new opportunities where Canada could leverage advances in emerging technologies such as Large Language Models to create an ideal secondary language shopping experience.

The Sr. Product Manager is a proven wellrounded problem solver who will own and drive this charter. The ideal candidate is highly analytical adaptable and enjoys the intellectual challenge associated with learning launching and evolving the products which drive our business. You will work in a fastpaced retail environment and be required to lead not only at the strategic level but also tactically by diving deeply into business and technical domains to unlock opportunities and coursecorrect as required. You will need to be comfortable interfacing and influencing across a variety of functional and technical teams and with individuals at senior levels. As part of your work with global business and technology teams you must have the leadership presence and communication skills to drive change.

Key job responsibilities

Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions

Build roadmaps that prioritize development based on business impact

Calculate quantitative value for prioritization and development justification

Manage the endtoend development process from problem identification requirements gathering solution design coding and implementation

Communicate complex requirements project status and tradeoffs across tech and business stakeholders spanning all organization levels

5 years of product or program management product marketing business development or technology experience

Experience with feature delivery and tradeoffs of a product

Experience owning / driving roadmap strategy and definition

Experience with end to end product delivery

Experience as a product manager or owner

Bilingual in French and English

MBA / Masters Degree preferred

7 years of experience working in retail or technology industry with background in product management

Strong data analysis skills with experience in SQL and / or Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

The base salary for this position ranges from $115800 / year up to $193400 / year. Salary is based on a number of factors and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and / or other benefits. Applicants should apply via our internal or external career site.

Required Experience :

Senior IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full-Time

Department / Functional Area : Product Management

Experience : years

Vacancy : 1

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