Senior Product Manager, Cloud Call Center Solutions

Amazon

Vancouver

On-site

CAD 128,000 - 214,000

Full time

9 days ago

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Job summary

Amazon is seeking a Senior Product/Program Management professional to define and execute the roadmap for customer service call center management products within the Network Solutions org. You will collaborate with CS Technical Development, AWS Technical Development, Operations, and retail verticals to scale CS global call centers on a cloud-based infrastructure.

You will partner with software engineers and technical program managers to translate customer needs into prioritized features, using

Qualifications

Bachelor's degree is required.
3+ years of technical product or program management experience.
Experience managing technical products or online services.
Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

Communicate effectively across cross-functional teams and stakeholders at all levels.
Drive data-informed decision making by leveraging metrics.
Champion customer obsession by synthesizing requirements from multiple business teams.
Demonstrate bias for action—experiment, fail fast, learn, and iterate to improve outcomes.
Translate data into actionable insights and understand how metrics relate to business problems.
Account for downstream implications of decisions on frontline operations.
Work hands-on with ambiguous or complex requirements across the organization.