Senior Product Manager - Cancellation Products

Cover Genius; Vancouver; On-site; CAD 135,000 - 175,000; Full time

Job summary

Cover Genius seeks a Senior Product Manager - Travel to design and scale CFAR across partners and geographies from our Vancouver hub. You’ll shape the platform, data layers, and partner experience with a focus on automation, guardrails, and measurable outcomes.

You will work with data science, pricing/actuarial, and engineering teams to mature the model lifecycle, governance, and reporting while delivering a customer-friendly insurance experience across partner channels.

Qualifications

• 5+ years of product management experience, ideally with data-driven or financial risk decisions.
• Strong SQL and data fluency for validating pipelines and building business cases.
• Experience designing monitoring, alerting, or automated decisioning with guardrails.
• Comfort working with commercial, technical, and actuarial stakeholders.
• Track record turning a working example into a scalable, shared platform.
• Excellent written and verbal communication across teams and partners.

Responsibilities

• Own the CFAR program management platform and roadmap.
• Build automation across data health, monitoring, and pricing.
• Define the partner configuration model for CFAR programs.
• Make partner performance dashboards and reporting transparent.
• Turn learnings into reusable platform logic for future programs.
• Collaborate with actuarial, data science, and engineering on the model lifecycle.

Skills

PM experience

SQL

Data fluency

Monitoring design

Stakeholder mgmt

Scalability mindset

Communication

Job description

Valued at $1.9B following a recent $100M capital raise led by Vista Credit Partners, Cover Genius is the premier global infrastructure platform for embedded protection. Operating across 60+ countries and all 50 US states, our B2B2C technology seamlessly connects over 200 partner platforms - including industry giants like Uber, Booking.com, Klarna, and eBay- with 50+ global insurance carriers to protect 70+ million customers at the point of sale.

About Cover Genius

Valued at $1.9B following a recent $100M capital raise led by Vista Credit Partners, Cover Genius is the premier global infrastructure platform for embedded protection. Operating across 60+ countries and all 50 US states, our B2B2C technology seamlessly connects over 200 partner platforms - including industry giants like Uber, Booking.com, Klarna, and eBay- with 50+ global insurance carriers to protect 70+ million customers at the point of sale.

About The Role

Cover Genius runs Cancel For Any Reason (CFAR) as an embedded insurance product, already live with multiple partners and expanding to more partners and markets. As Senior Product Manager - Travel, you'll take what we've learned from running these first programs and build the platform, processes, and partner experience needed to run CFAR across many partners, geographies, and underwriters — with strong data discipline and a high bar for operational rigor. This is also a rare chance to build a truly customer-friendly insurance product — one that pays out with zero claims forms, receipts, or proof of loss required, which is how customers actually expect insurance to work. You'll get hands-on with the algorithms, agents, and machine learning that drive performance, while also shaping the partner-facing reporting and customer-facing benefits that make the product tangible and trustworthy. This is a scale-up role for an existing product. CFAR is live and has strong partner interest, and you'll design the automation, monitoring, and partner-facing systems that let it scale with the same discipline it launched with. You'll work across data science, engineering, pricing/actuarial, and partner commercial teams to decide what should be automated within agreed guardrails, what benefits from a human in the loop, and how partners see and stay confident in the numbers behind their program. The scope of this role will expand as we add partners and programs. We're looking for someone who can bring rigorous structure to a fast-growing platform, and who treats every new partner as a chance to make the shared system smarter — not just to ship one more integration.

Key Responsibilities

• Own the CFAR program management platformDesign and prioritize the roadmap for a shared data layer, alerting engine, and partner configuration model that lets Cover Genius run many CFAR programs from common infrastructure, rather than rebuilding bespoke logic for every partner.
• Build tiered automation across data health, monitoring, and pricingDrive the platform through its layers of maturity: integration health checks that validate data integrity before it feeds any monitoring or pricing decision, monitoring and alerting that watches claims rate, loss ratio, and volume for drift and spikes, and pricing intelligence that recommends — and eventually auto-applies — repricing within agreed bands once a segment has enough data to support it.
• Define the partner configuration modelDetermine which dimensions of a CFAR program are genuinely partner-specific — pricing bands, loss buffers, settlement mechanism, claim eligibility windows, risk profile — versus shared platform logic, so the system flexes to a partner's economics without becoming bespoke and unmaintainable.
• Make partner performance transparent and easy to trustOwn how partners see their own program's performance: dashboards, reporting cadence, and the narrative behind a repricing recommendation, so partners stay confident in the numbers as more of the process becomes automated.
• Turn program learnings into reusable platform logicCapture the usage and performance patterns that emerge as CFAR programs mature — how factors like channel, trip length, or timing relate to outcomes — and turn them into generalized detection and configuration logic, so insights from one program strengthen every future one rather than staying a one-off fix.
• Partner with actuarial, data science, and engineering on the model lifecycleWork closely with pricing/actuarial and data science on how claims-rate confidence, segment thresholds, and pricing recommendations are calculated and validated, and with engineering on what's feasible to automate safely at each stage of platform maturity.

Skills And Experience

• 5+ years of product management experience, including ownership of a data-intensive or algorithmically-driven product in production — ideally one with real financial or risk exposure attached to its decisions.
• Strong SQL and data fluency: you can pull your own analysis, validate a data pipeline before trusting its output, and build a business case from raw numbers.
• Experience designing monitoring, alerting, or automated decisioning systems with clear guardrails — knowing what to automate, what to elevate, and how to earn trust in that transition.
• Comfort operating across commercial, technical, and actuarial stakeholders — equally at home in a conversation with a partner's commercial team and with an engineer debugging a data join.
• A track record of turning a single working example into a scalable, configurable platform — recognizing what's genuinely partner-specific versus what should be shared infrastructure.
• Excellent written and verbal communication — you can make a loss ratio trend or an escalation framework legible to both an engineer and an external partner.

Bonus Points

• Experience with embedded insurance, B2B2C platforms, or marketplace dynamics is a strong plus.
• Direct experience with insurance, risk, or loss-ratio-driven products (embedded insurance, claims, underwriting-adjacent systems) — you're comfortable with concepts like loss ratio, pricing bands, and claims triage without translation.

Proficiencies And Attributes

• Driven, energetic, and a "good enough is not enough" mentality.
• Strong sense of ownership over all aspects of the product.
• Sense of urgency in addressing issues.
• Excellent attention to detail.
• Result-driven with a focus on achieving measurable outcomes.
• Ability to work effectively under pressure.
• Strong organizational and time management skills.
• Positive approach to change and adaptability.

Why Cover Genius?

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.
• Act with accountability: We own our commitments and take pride in delivering results that move us forward.
• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.
• Inspire Each Other: We push each other to think bigger and pull together to go further.
• Champion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.
• Don't just take our word for it- hear about our culture straight from our people here: story time

The Legal & Privacy Stuff

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.

• The cash compensation range for this role is C$135,000 - C$175,000 base salary.