Senior Product Manager

CanadaHelps; Toronto; On-site; CAD 120,000 - 125,000; Full time

Job summary

A leading tech organization, CanadaHelps seeks a Senior Product Manager to spearhead their SaaS platform for the non-profit sector. This pivotal role involves leading product strategy, development, and delivery while working closely with cross-functional teams to achieve product-market fit and drive revenue growth. The position offers a competitive salary and various perks, including a remote-first culture and professional development opportunities.

Benefits

RRSP match program

Health, dental and vision benefits

15 vacation days

Paid time-off programs

Professional Development budget

Work from Abroad capabilities

Summer hours

Birthday day off

Qualifications

• 5+ years of experience in B2B SaaS product management.
• Strong understanding of UX best practices.
• Fluency in Agile methodologies.

Responsibilities

• Lead product strategy and roadmap for the SaaS platform.
• Translate user insights into product experiences.
• Drive customer discovery with early adopters.

Skills

Analytical mindset

User experience (UX)

Agile methodologies

Collaboration

Technical conversance

Education

5+ years in B2B SaaS product management

Tools

Pendo

Job description

CanadaHelps is a rapidly growing, mission-driven tech organization and public foundation dedicated to transforming Canada’s charitable landscape. We develop innovative solutions that empower charities to efficiently fundraise online, and connect Canadians to the charities and causes they’re passionate about.

Since 2000, We’ve been a cornerstone of Canada’s charitable sector, processing nearly one-third of all online donations nationwide. In 2020 alone, Canadians donated over $480 million through our platform. Today, we partner with nearly 25,000 Canadian charities to help them thrive in the digital age.

About the role:

The Senior Product Manager will lead the growth & transformation of an early-stage product into a scalable SaaS platform. Their work will drive revenue growth, increase product adoption, and shape the roadmap toward product-market fit. This will ultimately help Canadahelps to dream, think and diversify into new business models over the next 5-10 years, which is a critical strategy for us.

The annual salary for this position is $120,000 -$125,000 depending on experience. This position is remote (GTA) but will require to be in-person at minimum on a monthly basis.

What You’ll Do:

• Lead the product strategy, roadmap, and delivery of our early-stage SaaS platform designed for the non-profit sector;
• Translate insights from sales, customer success, marketing, and user research into compelling product experiences;
• Own cross-functional delivery across Product, Design, Engineering, and GTM, balancing speed, scale, and technical feasibility;
• Help us move from problem-solution fit to product-market fit and into repeatable scale;
• Champion high UX standards and self-serve onboarding to drive activation, stickiness, and expansion;

Areas of Responsibilities:

• Drive customer discovery with early adopters to validate needs, pain points, and workflows;
• Develop and iterate on bundled and à la carte features based on user segmentation and business value;
• Build, test, and scale data-driven hypotheses to improve ARPU, retention, and product engagement;
• Lead quarterly roadmap planning, sprint ceremonies, and backlog prioritization with tech/design;
• Collaborate closely with Engineering and Agile Consultant to ship small and ship often, while improving delivery quality;
• Champion onboarding and in-app UX to drive fast time-to-value and reduce customer support volume;
• Support pricing, packaging, and growth model optimization (PLG + SLG) as the product scales;

How you will make an impact:

• You'll be building from 0 to 1, and scaling 1 to N — in a mission-driven space with product-market potential and real early traction;
• The product has existing paying clients and momentum in the market — you’ll scale what’s working and help unlock new growth vectors;
• You'll shape a multi-product platform used by charities and nonprofits across Canada;
• Direct access to executive leadership and an empowered product team built for speed and impact;
• You’ll get to work on a unique dual-distribution model: Product-led growth and sales-led motion — rare in early-stage startups;
• Opportunity to work at a national scale on software that makes a social impact — profit + purpose;

What you will bring to the table (experience):

• 5+ years of experience in B2B SaaS product management, ideally in startup or scale-up environments;
• Proven success in launching integrated SaaS platforms with ARPU between $25–$300/month;
• Fluency in Agile methodologies, including writing user stories, refining backlog, and working in delivery pods;
• Strong understanding of UX best practices and how to optimize self-serve user flows and onboarding;
• Analytical and metrics-driven mindset — familiarity with tools like Pendo, or similar;
• Technically conversant — able to work closely with engineering and make informed trade-offs;
• Comfort with ambiguity, pace, and complexity that comes with incubation-phase product development;
• A collaborative and humble approach — bias to build and learn;
• GTA based, and willing to travel to downtown location as required

Here is what we have to offer:

Competitive salary RRSP match program???? Health, dental and vision benefits (flexible programming based on your needs)

15 vacation days

Paid time-off programs - sick, personal and mental health days per year

Summer hours (office closed on Friday's before a long weekend)

Birthday day off

Work from Abroad: Employees can work internationally in eligible countries for up to 90 days per calendar year

Professional Development budget per calendar year

We're a unicorn (A Not-for-profit and a forward-thinking, technology-focused business)

A remote-first, lifestyle friendly, work-life balance company

What you can expect with our interview process:

1. 20 mins Phone screen with a member from our People & Culture team
2. 45 mins Meet the Hiring Manager (if successful, a take home mock case study in preparation for the Skills interview)
3. 60 mins Skills Interview Panel
4. 60 mins Culture & Team Fit Panel
5. Offer - Successful candidates will be contacted with a verbal offer of employment. If the offer is accepted, a written offer letter will be sent.
6. Background check - Successful candidates will be required to complete a successful background check prior to commencing employment which may include verification of identity with photo ID, criminal record check and background check with previous employers and given references.
7. Start your career with CanadaHelps!
   

We believe in everyone

Accommodation: CanadaHelps is an equal opportunity employer, and welcomes and encourages applications from all persons including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage of the recruitment process, please contact [e-mail] so that appropriate accommodations can be made.