Senior Product Manager

Forter; Toronto; On-site; CAD 133,000 - 165,000; Full time

Job summary

Forter, a leader in digital commerce, seeks a Senior Product Manager to drive the strategy and execution for their eCommerce Platform. The role involves cross-functional collaboration to enhance integrations and improve customer satisfaction, addressing the complexities of product management in a high-growth environment.

Benefits

Restricted Stock Units (RSUs)

$500 CAD per month for health plan reimbursement

WiFi / Phone Stipend and Home Office Allowance

Generous PTO policy

Qualifications

• 7+ years of experience as a Product Manager.
• Strong technical fluency and ability to work closely with engineering.
• Proven ability to manage complex projects.

Responsibilities

• Own strategic initiatives and define vision, strategy, and roadmap.
• Collaborate with cross-functional teams to deliver new capabilities.
• Establish success metrics and iterate based on insights.

Skills

Analytical

Detail-oriented

Customer-focused

Collaboration

Job description

Forter is looking for aSenior Product Managerto manage our eCommerce Platform & Ecosystem Connectivity domain. Reporting to VP of Product, Platform Innovation this role is foundational to extending the reach and impact of our Digital Trust Platform. You will own the strategy, roadmap, and execution for building and scaling the infrastructure that allows retailers to plug into our platform.

Your mission is to make integrating with Forter seamless, secure, and scalable from within the platforms that form the backbone of eCommerce operations and customer identity, loyalty, and data management. You’ll collaborate closely with Engineering, Business Development, Solution Consulting, to help shape our product strategy, understand partner requirements, shape scalable technical solutions, and deliver high-impact capabilities that drive adoption and customer satisfaction.

You are a leader, analytical, curious, detail oriented, customer focused and will be able to work independently in a fast-moving and dynamic environment.

What you’ll be doing:

• Own a suite of strategic initiatives within your domain. Define the vision, strategy and roadmap for the domain, delivering complex, global projects end-to-end.
• Collaborate cross-functionally with Engineering, BD Partnerships, Marketing, Solution Consulting and Customer Success teams to prioritize and deliver capabilities that unlock new channels and accelerate go-to-market.
• Develop a deep understanding of both Forter and partners’ ecosystems to inform product direction and differentiation.
• Translate partner and customer needs into clear, actionable business cases and technical product requirements.
• Establish and monitor success metrics, continuously iterate based on insights from customer usage, performance, and feedback.
• Use customer and market feedback, competitive analysis and business metrics to inform product direction and requirements. Manage the overall product plan through a thorough analysis of the tradeoffs and relative priorities.
• Serve as a thought leader internally and externally on integration best practices and ecosystem strategy.
• Partner with stakeholders to co-own the GTM plan and ensure proper enablement and education to GTM teams, customers and the field on new features.

What you’ll need:

• 7+ years of experience as a Product Manager with proven experience to specify and deliver quality products.
• Strong technical fluency and ability to work closely with engineering on architecture, tradeoffs, and platform scalability. Experience building and scaling APIs, SDKs, or integration frameworks in a B2B or enterprise SaaS environment.
• Proven ability to manage complex projects providing all relevant deliverables to ensure seamless execution
• Excellent collaboration consensus building and facilitation skills with both technical and non technical stakeholders. Specifically, demonstrated ability to process large amounts of inconsistent information and drive forward decisions based on an objective fact base.
• Experience working at a high growth company
• Self-starter with the ability to work through ambiguity and to do whatever it takes to make your product and team successful

Nice to Have:

• Familiarity with embedding plugins within common eCommerce, payment, and identity platforms such as Salesforce, Shopify, Auth0, etc.
• In depth knowledge of Salesforce ecosystem and architecture across different cloud services (Commerce Cloud, Service Cloud, etc..)
• Experience working with extending Platform APIs to effectively be leveraged by Agentic AI interfaces
• Technical experience such as designing APIs for SaaS services
• Experience working with online retail customer

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:

• Great Place to Work Certification (2021, 2022, 2023,2024 )
• Fortune’s Best Workplaces in NYC (2022, 2023 and2024 )
• Forbes Cloud 100 (2021, 2022, 2023 and2024 )
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022 )
• Anti-Fraud Solution of the Year at the Payments Awards (2024 )
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us [e-mail] . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

• Restricted Stock Units (RSUs)
• $500 CAD per month reimbursement for supplementary health plan of your choosing
• WiFi / Phone Stipend and Home Office Allowance
• Generous PTO policy

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range:$133,000 - $165,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.

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