Senior Product Manager

Enercare Inc.; Markham; Hybrid; CAD 98,000 - 144,000; Full time

Job summary

Enercare Inc. in Markham is seeking a Senior Product Manager for the Water portfolio. You will own P&L, drive pricing, design offers, and lead lifecycle optimization to grow revenue, margin, and multi-product penetration.

You’ll manage a small team and collaborate with Sales, Marketing, Field, and Finance to execute GTM plans. The role reports to the Director of Product Management and requires a strong background in home services or recurring-revenue businesses, with leadership experience and

Qualifications

• 8+ years of product, portfolio, or category management experience.
• Strong financial literacy with direct experience managing a product P&L and leading business development.
• Strong analytical and strategic thinking skills; comfortable with data-driven decisions.
• Proven success in home services or recurring-revenue businesses.
• Demonstrated people leadership (PMs / Analysts).
• Experience operating in multi-vendor, services-led environments.
• Strong executive and frontline communication skills.
• Bachelor’s degree required; MBA or equivalent an asset.

Responsibilities

• Own P&L performance for water heater and water purification, delivering against revenue, margin, and retention targets.
• Execute pricing strategy, offer architecture, and lifecycle optimization within portfolio guardrails.
• Drive unit additions, renewal lift, and churn reduction through data-driven offers and experience improvements.
• Lead monthly and quarterly performance reviews; own forecasts and variance explanations.
• Lead portfolio-specific initiatives that increase multi-product household penetration.
• Translate VOC, field, and call-centre insights into quarterly and annual execution roadmaps.
• Ensure regulatory, certification, installation, and service-readiness requirements are executed for all offerings.
• Partner with Sales, Marketing, Field, Call Centre, Finance, and Supply Chain to deliver GTM plans and enablement.
• Lead, coach, and develop a high-performing product team (2 PMs, 1 Analyst).
• Build strong execution discipline, commercial acumen, and cross-functional leadership capability.

Skills

Financial literacy

Product P&L management

Data-driven decision making

Strategic thinking

Leadership

Executive communication

Education

Bachelor's degree

MBA or equivalent (asset)

Job description

Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.

A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.

If you are ready to become one of our Experts, we would love to hear from you.

Role: Senior Product Manager, Water

Status: Regular, Full-Time

Reports to: Director, Product Management

Department: Product & Marketing

Location: Hybrid – Birchmount (Markham)

Compensation: $98,248 - $144,425

Role Overview

The Senior Product Manager, Water is accountable for the commercial performance and lifecycle execution of Enercare’s Water portfolio (Water Heater, Water Purification) product offerings.

This role translates enterprise product strategy into pricing, offer design, GTM execution, and retention levers, ensuring plans and electrical services drive sustainable growth, margin, and multi‑product household penetration.

The Sr Product Manager leads a team of three (2 PMs, 1 Analyst) and serves as the primary connector between product strategy and frontline execution.

Key Responsibilities

• Own P&L performance for water heater and water purification, delivering against revenue, margin, and retention targets.
• Execute pricing strategy, offer architecture, and lifecycle optimization within portfolio guardrails.
• Drive unit additions, renewal lift, and churn reduction through data‑driven offers and experience improvements.
• Lead monthly and quarterly performance reviews; own forecasts and variance explanations.
• Lead portfolio‑specific initiatives that increase multi‑product household penetration.
• Translate VOC, field, and call‑centre insights into quarterly and annual execution roadmaps.
• Ensure regulatory, certification, installation, and service‑readiness requirements are executed for all offerings.
• Partner with Sales, Marketing, Field, Call Centre, Finance, and Supply Chain to deliver GTM plans and enablement.
• Lead, coach, and develop a high‑performing product team (2 PMs, 1 Analyst).
• Build strong execution discipline, commercial acumen, and cross‑functional leadership capability.

Success Metrics (How This Role Is Measured)

• Water Heater and Purification revenue growth and margin expansion
• Reduction in churn and increase in customer lifetime value
• Market share gain in total water portfolio
• Multi‑product household attach rate
• Forecast accuracy (units, margin, renewals)

Qualifications

• 8+ years experience in product, portfolio, or category management
• Strong financial literacy with direct experience managing a product P&L and leading business development
• Strong analytical and strategic thinking skills; comfortable working with data to drive decisions.
• Proven success in home services or recurring‑revenue businesses
• Demonstrated people leadership (PMs / Analysts)
• Experience operating in multi‑vendor, services‑led environments
• Strong executive and frontline communication skills
• Bachelor’s degree required; MBA or equivalent an asset.

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.