Senior Product Designer

Forsta; Vancouver; On-site; CAD 88,000 - 145,000; Full time

Job summary

An established industry player is seeking a talented designer to lead the creation of impactful product experiences on their Human Experience Platform. This role involves collaborating with diverse specialists to enhance customer experiences in the healthcare sector. You will utilize your design expertise to develop user journeys, manage project priorities, and innovate with new technologies. If you are passionate about design and eager to make a difference, this is an exciting opportunity to shape the future of user experience in a complex industry.

Qualifications

• 6+ years as a Product, Graphic, Interaction or User Experience Designer.
• Strong understanding of healthcare services and complex reporting solutions.

Responsibilities

• Lead the creation of product experiences across the Human Experience Platform.
• Transform scattered requirements into coherent user journeys.

Skills

User Experience Design

Visual Design

Communication Skills

Problem Solving

Data Visualization

Education

BA/BS in Design

Human-Computer Interaction

Computer Science

Tools

Figma

Sketch

Adobe Creative Suite

Job description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north.
• Better together: We check our egos at the door. We work together, so we win together.

We are looking for a designer who wants to lead the creation of product experiences across our Human Experience (HX) Platform, that provides our customers with the intelligence to build better customer experiences for their users.

This is a unique role, as you’ll be shaping our offering, working closely with a wide range of specialists to deliver solutions that help define the Healthcare services that millions of people use. This role will give you freedom, accountability and the opportunity to lead, shape and deliver real change that directly impacts our customers. We are led by research, lean in our ways of working, and love to co-create with the business around us.

We’re not going to lie, it is a complex role, and you’ll have to work hard, learn about our product and services, embracing new technologies like AI to constantly hone and grow our market share. There is a great team around you, working closely with Product Managers, Tech Leads, Developers to Design Researchers and Technical Writers - you’ll build relationships and friends fast.

You will be expected to:

• Employ a set of tools and methods such as journey maps, wireframes, mock-ups, design prototypes and detailed specs to ensure your solutions are implemented perfectly.
• Communicate and present your process as well as your solutions to a variety of different audiences while maintaining a healthy level of objectivity.
• Transform scattered requirements and fragmented experiences into coherent user journeys that provide a seamless experience and delight the users.
• Deconstruct complex problems into something understandable. You are capable of zooming out and discussing a high-level strategic decision and zoom in to discuss interaction design details with fluency.
• An ability to work with and contribute to the Design System to ensure consistency across products.
• Engage with UX researchers in discovery interviews and usability testing.
• Coach your peers and stakeholders to improve our way of working and envision possibilities.
• Manage project priorities, deadlines and deliverables.
• Have excellent visual design skills with proficiency in design tools like Figma, Sketch and the Adobe Creative Suite.

What you bring:

• 6+ years as a Product, Graphic, Interaction or User Experience Designer.
• A strong understanding of healthcare services and ideally experience in this space.
• A great portfolio of work and great stories to tell about the projects you’ve completed.
• Work that demonstrates complex reporting solutions, dealing with data visualization, and experience with working with enterprise products.
• Passion, enthusiasm and a desire to help build our design community in the organization.
• BA/BS degree in Design (interaction, graphic, visual communications, product, industrial, etc.), Human-Computer Interaction, Computer Science, or a related field.

We’ll need to see a portfolio of your past work. Please include a link or work samples when you submit your application.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $88,000 - $145,000 CAD. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.