Senior Product Designer

Loblaw Digital; Toronto; On-site; CAD 100,000 - 132,000; Full time

Job summary

Loblaw Digital in Toronto is seeking a Senior Product Designer for the Engage Domain. You will partner with Product, Tech and Research to improve eCommerce journeys before Checkout across Loblaw’s banners, crafting solutions that help millions of Canadians discover value and build faster carts.

You will lead with AI-enabled design, contribute to visual direction, and iterate designs using data and user feedback. This role offers a collaborative culture in a hybrid work environment.

Qualifications

• 5+ years of experience designing consumer or enterprise products in cross-functional teams.
• Experience releasing end-to-end digital experiences across web and mobile.
• Ability to apply AI tools and AI-powered workflows in design.
• Strong portfolio with case studies demonstrating impact and collaboration.

Responsibilities

• Problem Discovery, Definition & Goal Setting with data-backed outcomes.
• AI-fluent design practices to accelerate delivery and explore ideas.
• Interaction design focusing on words, visuals, space, time, and behavior.
• Art Direction & Visual Design of high-fidelity interfaces aligned with brand.
• Design Systems Thinking to strengthen reusable components and patterns.
• Design Research, Validation & Iteration using data and mixed methods.
• Inclusive Design applying accessibility and universal design principles.

Skills

Cross-functional collaboration

AI in design

Design systems

User research collaboration

Job description

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

As the Senior Product Designer, Engage Domain, you will be responsible for partnering with Product, Tech and Research. You will focus on new features and optimizations for the eCommerce web and app journeys that happen before Checkout across Loblaw’s grocery banners (PC Express), Shoppers Drug Mart and Joe Fresh, reaching millions of Canadians weekly. Reporting to the Director of Product Design on a team of five designers, you’ll create solutions that make it easy for customers to discover value with confidence, build their carts quickly and shop the Loblaw ecosystem, wherever they are. You will work in a collaborative environment with a fantastic culture, partnering with team members across the organization to contribute to the overall success of Loblaw Digital, and our customers.

What You’ll Do

• Problem Discovery, Definition & Goal Setting: You’ll collaborate with your team to ensure that problems, initiatives, and outcomes are well-defined and documented based on objective data. You’ll facilitate workshops to reach team alignment.
• AI-fluent Design Practice: You use AI as part of your design toolkit to accelerate delivery, synthesize inputs, explore ideas, and improve the quality of your work. You experiment with emerging tools while applying sound judgment, product taste and design craft.
• Interaction Design: You know when and why to apply interaction design processes to achieve the right outcomes. Your focus will be on the interplay between words, visuals, space, time, and behaviours of digital user interfaces.
• Art Direction & Visual Design: You’ll design the high-fidelity interfaces that we build. You understand how to convey visual personality, tone, look and feel, and the level of polish that is appropriate to your product and brand.
• Design Systems Thinking: You’ll ensure that design solutions use and strengthen the team’s design system. You’ll identify undefined or inconsistent patterns and propose scalable solutions.
• Design Research, Validation & Iteration: You’ll have access to existing data and research as well as the mandate to identify when primary research is needed. You’ll leverage a range of mixed-methods research tools and data to improve your work. You’ll track the performance of your work post-launch and continue to optimize based on data.
• Inclusive Design: You’ll ensure that our digital products can be experienced by everyone, reflecting the diversity of the communities we serve. You have an applied understanding of AODA design requirements and can apply knowledge of inclusive design ‘grey areas’ that may not be legal requirements, but improve our digital products for everyone.

Does this sound like you?

The Candid Collaborator: You provide clear and direct feedback regularly, which benefits your partners and team members. You're comfortable with being uncomfortable and approach difficult situations with optimism. You care personally, challenge directly, and communicate with candor and courage.

The Critical Thinker: You ask questions to clarify ambiguous problems, and listen actively in order to understand opportunities to improve experiences and processes. You are resilient in the face of change, energized by growth, and constantly learning while constructively challenging the norms around you.

Your Qualifications Should Include

5+ years of experience working as a designer on cross-functional teams releasing consumer experiences or enterprise products

A Portfolio With Recent Case Studies That Demonstrates

• Beautiful, accessible, scalable digital experiences that you have shipped.
• Your experience working in a cross-functional team in an agile environment working closely with Product, Tech and Design peers.
• Your approaches to problem framing and solutioning while balancing stakeholder needs and technical constraints.
• Your ability to use design as a tool to uncover what questions to ask, what solutions to explore, and how to define and measure success.
• How you currently use AI tools and AI-powered workflows in your design work.
• The key performance indicators you used to measure the effectiveness of your solutions.
• How you have contributed to the design practice and/or team culture at an organization.
• Experience collaborating with analysts and researchers to interpret analytics data and qualitative customer feedback.

How You’ll Succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Employment Type

Full time

Type Of Role

Regular

Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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