Senior Product Delivery Manager

Manulife; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife's Global Wealth and Asset Management (GWAM) Technology team invites a Product Delivery Manager to drive Investment Law & Compliance platforms, bridging business, technology and operations in Toronto. You will own delivery planning, backlog management, and governance reporting across front-to-back investment processes.

Collaborating with business stakeholders, developers, and quality engineers, you will translate needs into user stories and specs, support agile ceremonies, manage budgets

Qualifications

• 5+ years in Product Delivery, Business Analysis, Product Management, or Technology Delivery roles.
• 3+ years supporting Investment Law & Compliance, Asset Management, Capital Markets, or Wealth Management tech platforms.
• Strong understanding of investment operations and regulatory processes.
• Experience translating business requirements into functional solutions and user stories.
• Hands-on Agile delivery experience (Scrum/SAFe).
• Strong SQL skills for data analysis and troubleshooting.
• Experience with Jira, Confluence, and other Agile tools.
• Bachelor's degree in Business, Finance, CS, IT, or related field.

Responsibilities

• Lead day-to-day product delivery activities across Investment Law & Compliance tech initiatives.
• Own delivery planning, forecasting, backlog management, and story point tracking.
• Publish updates on delivery progress, value, risks, and accomplishments.
• Monitor product financials, budgets, forecasts, and resource use.
• Present status, milestones, dependencies, and risks to leadership.
• Gather and document requirements from stakeholders.
• Translate needs into user stories, flows, specs, and requirements.
• Collaborate across delivery lifecycle with architects, developers, and QA.
• Support Agile ceremonies, PI planning, roadmap, backlog, and releases.
• Identify process improvements to boost efficiency and UX.
• Lead functional, integration, and UAT testing.
• Improve data quality, reporting, and operational workflows.

Skills

Delivery management

Stakeholder management

Agile/Scrum

SQL

Jira

Confluence

Power BI

Education

Bachelor's degree

Tools

Jira

Confluence

Power BI

Job description

Join Manulife's Global Wealth and Asset Management (GWAM) Technology team as a Product Delivery Manager supporting Investment Law & Compliance platforms. This role offers a unique opportunity to work at the intersection of business, technology, and investment operations, driving strategic initiatives that strengthen regulatory compliance, operational efficiency, and risk management capabilities. You will partner closely with business stakeholders, technology teams, and operations leaders to deliver innovative solutions that support front-to-back investment processes. If you are passionate about product delivery, capital markets technology, and solving complex business challenges, this role provides exposure to high-impact enterprise initiatives and senior leadership engagement.

Position Responsibilities

• Lead and manage day-to-day product delivery activities across Investment Law & Compliance technology initiatives.
• Own delivery planning, forecasting, Jira backlog management, and story point tracking to ensure successful execution.
• Publish regular updates highlighting delivery progress, business value, risks, and key accomplishments.
• Monitor product financials, budgets, forecasts, and resource utilization.
• Present project status, milestones, dependencies, and risks to senior leadership and governance committees.
• Gather, analyze, and document business, functional, and system requirements from stakeholders.
• Translate business needs into user stories, business process flows, functional specifications, and product requirements.
• Collaborate with business stakeholders, developers, architects, and quality engineering teams across the delivery lifecycle.
• Support Agile ceremonies, PI planning, roadmap development, backlog prioritization, and release management.
• Identify process improvement and automation opportunities to enhance operational efficiency and user experience.
• Lead functional, integration, and user acceptance testing activities.
• Partner with front-office, operations, compliance, and technology teams to improve data quality, reporting, and operational workflows.
• Analyze data using SQL, Power BI, and other reporting tools to support business decision-making.
• Coordinate implementation activities across global business and technology teams, including offshore and vendor partners.
• Investigate production issues, perform root cause analysis, and oversee resolution efforts.
• Leverage AI-enabled productivity tools, including GitHub Copilot, Jira Rovo, and Confluence AI, to improve delivery effectiveness.
• Develop executive presentations and steering committee materials to communicate progress, outcomes, and strategic priorities.

Required Qualifications

• 5 or more years of experience in Product Delivery, Business Analysis, Product Management, or Technology Delivery roles.
• 3 or more years of experience supporting Investment Law & Compliance, Asset Management, Capital Markets, or Wealth Management technology platforms.
• Strong understanding of investment operations, compliance workflows, regulatory processes, and associated technology ecosystems.
• Experience gathering and translating business requirements into functional solutions, user stories, and process workflows.
• Hands-on experience with Agile delivery methodologies, including Scrum and SAFe practices.
• Strong SQL skills with experience performing data analysis, reconciliation, validation, and troubleshooting.
• Experience supporting functional testing, integration testing, and user acceptance testing activities.
• Experience with Jira, Confluence, and other Agile delivery tools.
• Bachelor's degree in Business, Finance, Computer Science, Information Technology, or a related discipline.

Preferred Qualifications

• Experience supporting Legal, Compliance, Investment Management, or Capital Markets technology functions.
• Experience using Power BI, Tableau, or similar business intelligence and reporting tools.
• Knowledge of workflow automation, process digitization, and operational efficiency initiatives.
• Experience with system integrations, data flows, APIs, and enterprise technology platforms.
• Exposure to cloud technologies and modern software delivery practices.
• Experience leveraging AI-assisted productivity tools such as GitHub Copilot, Jira Rovo, or Confluence AI.
• Strong presentation skills with experience communicating to executive stakeholders and governance committees.
• Knowledge of investment products, portfolio management, or regulatory reporting processes.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.