Senior Product & Customer Learning Consultant

Assent Compliance; Ottawa; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in supply chain sustainability is seeking a Senior Product & Customer Learning Consultant in Ottawa. This role involves designing and delivering innovative training programs, mentoring team members, and collaborating across departments to drive business impact. Candidates should have over 8 years of experience and possess strong communication and leadership skills. Join a dynamic team committed to achieving excellence and fostering a culture of continuous improvement.

Benefits

Comprehensive benefits packages

Vacation time that increases with tenure

Corporate bonus program

Professional development days

Qualifications

• 8+ years of experience in training or similar field focused on corporate B2B environments.
• Demonstrated ability to translate complex product knowledge into effective training.
• Strong leadership experience in mentoring and influencing product development.

Responsibilities

• Designs and delivers innovative training programs aligned with company goals.
• Acts as a subject matter expert in delivering product-focused training.
• Oversees training project timelines and ensures stakeholder communications.

Skills

Leadership

Communication

Project Management

Data-Driven Mindset

Education

Post-secondary education in Adult Education, Learning and Development, Technical Writing, Instructional Design

Tools

LMS platforms

Content authoring tools

Emerging AI tools

Job description

Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America's SaaS sustainability industry to celebrate this milestone.

Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members to join our mission.

Hybrid Work Model

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms / 31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office at least one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Job Description

The Senior Product & Customer Learning Consultant plays a pivotal role in designing, delivering, and enhancing training programs that drive business impact. This role proactively identifies learning needs across user groups and innovates strategic training solutions that align with evolving customer and company requirements. As a senior member of the team, this role takes ownership of complex initiatives, contributes to cross-functional collaboration, and influences thought leadership amongst the team.

Training Strategy, Design & Innovation

Leads needs analyses without prompting, proactively identifying training gaps across internal and external user groups.

Innovates learning solutions that align with evolving customer or company needs and independently designs comprehensive training programs.

Creates scalable, reusable training assets, including new content templates and instructional frameworks.

Establishes strong partnerships with key stakeholders to align training with broader strategic goals.

Incorporates data-driven insights into training design, continuously refining learning effectiveness based on performance metrics and feedback.

Training Delivery & Facilitation

Serves as a trusted expert in delivering advanced instructional, operational, product, and customer-focused training.

Conducts live and on-demand training to internal and external audiences through virtual platforms, webinars, in-class sessions, and recorded videos.

Engages audiences using interactive learning techniques, fostering knowledge retention and application.

Subject Matter Expertise

Develops a deep understanding of Assent's products, services, and solutions to effectively communicate technical concepts in training materials.

Maintains close relationships with cross-functional teams to stay updated on product developments and customer journeys, ensuring training content remains relevant and aligned with evolving needs.

Thought Leadership & External Engagement

Regularly reviews industry updates and best practices, providing insights that inform Assent's learning strategies.

Mentors and coaches other team members on industry updates and best practices, driving continuous professional development.

Project Management

Oversees training project timelines, deliverables, and stakeholder communications to ensure successful implementation.

Takes ownership of complex projects, programs, and / or initiatives requiring strategic thinking, including our data analytics program and top tier customer & certification projects.

Cross-Functional Collaboration & Business Impact

Partners with other departments (e.g., Product, Customer Success, Sales) to design cross-functional initiatives that drive business goals.

Implements process improvements and documents them, ensuring best practices and standardization in learning methodologies.

Drives customer success through tailored training programs that proactively improve customer outcomes.

Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and / or added from time to time to meet business needs.

Qualifications

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications :

Post-secondary education in Adult Education, Learning and Development, Technical Writing, Instructional Design, or a related field.

8+ years of experience in training, education, or a similar field, with a focus on corporate B2B environments.

Demonstrated ability to translate complex product and industry knowledge into accessible, high-impact training.

Strong leadership capabilities, with experience in mentoring and coaching other trainers.

Experience influencing product development and business intelligence initiatives through insights from training programs.

Proficiency in instructional design principles, content authoring tools, LMS platforms, and emerging AI tools.

Excellent communication, stakeholder management, and project leadership skills.

Data-driven mindset, applying insights to continuously refine training effectiveness.

Additional Information

Life at Assent

Wellness : We believe that you and your family's well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits : It's not all about the money - well, it's a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent : There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning : At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process, please contact [emailprotected] and we will be happy to help.