Senior Manager, Technology Control Transformation

RBC; Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Total rewards program

Coaching and development opportunities

Opportunity to impact business

Job summary

RBC is seeking a Process Lead for its IT Asset Management and End-of-life Control Transformation team in Toronto. You will assess current control environments, map workflows, and identify pain points to drive improvements.

Collaborate with domain/system teams to define future state controls and ensure timely delivery of Quick Wins and roadmap initiatives. This role requires strong process improvement, risk, and governance backgrounds, with the ability to draw data-driven insights for decisions

Qualifications

• Strong design and improvement of processes and procedures.
• Hands-on IT Asset Management and End-of-Life experience.
• Leadership in risk and remediation across programs.
• Extensive experience in large remediation programs and governance.
• Ability to use data to validate outcomes and surface risks.
• Familiarity with ITSM workflow tools and dashboards.

Responsibilities

• Assess current control environment across IT Asset Management and end-of-life programs.
• Collaborate with Control Owners for rationalization and compliance alignment.
• Support PRC analysis and disposition execution.
• Provide improvement recommendations using data, QA, and stakeholder feedback.
• Design future state control processes and operating model.
• Identify Quick Wins with domain and system teams and plan ROC.
• Collaborate on automation roadmap and socialize operating model.
• Serve as the primary liaison for remediation expectations and documentation.

Skills

Process design

End-of-Life programs

Risk remediation leadership

Large-scale remediation

Data-driven decision making

Workflow platforms (ServiceNow)

Data analytics & visualization

Training & coaching

Multi-task project management

Executive communication

Tools

ServiceNow ITSM

Tableau

Power BI

Job description

Serve as a Process Lead for RBC's IT Asset Management and Technology End-of-life Control Transformation team. You will assess the current state control environment across RBC and its subsidiaries, analyze existing control workflows, and identify key pain points and improvement opportunities.

WHAT IS THE OPPORTUNITY?

Serve as a Process Lead for RBC's IT Asset Management and Technology End-of-life Control Transformation team. You will assess the current state control environment across RBC and its subsidiaries, analyze existing control workflows, and identify key pain points and improvement opportunities.

Job Description

Serve as a Process Lead for RBC's IT Asset Management and Technology End-of-life Control Transformation team. You will assess the current state control environment across RBC and its subsidiaries, analyze existing control workflows, and identify key pain points and improvement opportunities. Collaborating with domain and system teams, you'll define future state control processes and support domain-specific PRC analysis. Partner with technology, operations, and business stakeholders to ensure timely delivery of Quick Wins and implementation of the future state roadmap, while gaining alignment with internal risk appetite and regulatory expectations. This role demands a strong process improvement, risk and governance background, with the ability to draw data-driven insights to inform decisions in a complex environment.

WHAT WILL YOU DO?

• Assess the current state control environment for RBC's IT Asset Management and Technology End-of-life, including maintaining holistic control inventory, mapping workflows, identifying pain points, and validating coverage
• Partner with Control Owners to perform Control Rationalization Assessments and productivity studies; align decisions with 2LOD/3LOD compliance standards
• Support domain-specific PRC analysis and execute rationalization dispositions
• Act as liaison to domain process/control owners, providing improvement recommendations based on data insights, QA results, and stakeholder feedback
• Design future state control processes and target operating model, including governance structure, escalation paths, and control procedures
• Identify Quick Wins collaboratively with domain and system teams and define future state control processes
• Collaborate with stakeholders to implement automation roadmap and socialize the new operating model to obtain concurrence
• Serve as primary point of contact for stakeholders on remediation process expectations, submissions, and documentation requirements

WHAT DO YOU NEED TO SUCCEED?

Must have:

• Strong understanding of process and procedure design, documentation, and continuous improvement methodologies
• Hands-on experience with IT Asset Management and/or direct involvement in End-of-Life programs
• Leadership experience in risk compliance and remediation solutions
• Extensive experience in large-scale remediation programs
• Strong analytical mindset with fundamental knowledge of using data to validate outcomes, identify anomalies, and surface emerging risks
• Proficiency with workflow platforms (e.g., ServiceNow or equivalent IT Service Management tools)
• Proficiency with data analytics and visualization tools (e.g., Tableau, Power BI, or equivalent)
• Demonstrated ability to train, coach, and onboard teams on new processes and procedures
• Results-oriented project management background with ability to handle multiple tasks and deadlines simultaneously
• Excellent communication skills, including presentation, verbal, and written, with comfort presenting to senior-level management and executives

Nice-to-have:

• ITIL Foundation (Information Technology Infrastructure Library) certification
• CISA (Certified Information Systems Auditor) certification
• Project Management Professional/Program Management Professional (PMP/PGMP) designation
• Experience in matrix environments within large, publicly-traded corporations

What's in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging workOpportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

#TechPJ

Job Skills

Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail-Oriented, Industry Knowledge, Information Technology Infrastructure Library (ITIL), Strategic Thinking, Systems Software, Time Management

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-05

Application Deadline: 2026-08-21

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.