Senior Process Analyst

University of Alberta; Edmonton; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

The University of Alberta is seeking a Senior Process Analyst to identify, architect, and optimize end-to-end business processes, driving agility and efficiency. You will lead cross-functional transformations, use data-driven insights to eliminate waste, and implement scalable, technology-enabled solutions across North Campus and beyond.

Responsibilities include mapping current and future states, leading initiatives from discovery to implementation, and developing KPIs and dashboards for ongoing

Qualifications

• 7+ years of experience in process analysis and large-scale transformation.

Responsibilities

• Map As-Is and To-Be states for complex units; identify bottlenecks and automation opportunities.
• Lead cross-functional transformation projects from discovery to implementation.
• Quantify ROI; develop KPIs and dashboards to monitor health.
• Facilitate workshops with senior leadership and frontline staff.
• Champion Lean, Six Sigma, or Agile methodologies across the organization.
• Maintain SOPs and ensure regulatory and internal compliance.

Skills

Process analysis

Stakeholder management

Strategic thinking

Negotiation

Storytelling

Change management

Education

Bachelor’s degree / related field

Lean Six Sigma Green/Black Belt

PMP or CBAP certification

Tools

BPMN 2.0

Visio

Lucidchart

ARIS

SAP

Oracle

Tableau

Power BI

Job description

Job Description

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

The Senior Process Analyst is responsible for identifying, architecting, and optimizing end-to-end business processes to drive organizational agility and efficiency. The Senior Process Analyst leads complex, cross-functional initiatives that align operational workflows with the company’s strategic goals. They serve as a subject matter expert in process methodology, utilizing data-driven insights to eliminate waste and implement scalable, technology-enabled solutions.

Responsibilities

• Process Architecture & Design: Map "As-Is" and "To-Be" states for complex business units, identifying bottlenecks, redundancies, and automation opportunities.
• Project Leadership: Lead high-impact transformation projects from discovery through implementation, ensuring changes are sustainable and measurable.
• Data Analysis & ROI: Quantify the impact of process changes. Develop KPIs and dashboards to monitor process health and provide data-backed recommendations to leadership.
• Stakeholder Management: Facilitate workshops with senior leadership and frontline staff to build consensus and manage the "people" side of change.
• Continuous Improvement: Champion Lean, six sigma, or agile methodologies across the organization to foster a culture of operational excellence.
• Documentation & Governance: Maintain a centralized repository of standard operating procedures (SOPs) and ensure compliance with regulatory and internal standards.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, Information Technology, or a related field.
• 7+ years of experience in process analysis, with a proven track record in large-scale business transformation or change management projects.
• Certification in Lean Six Sigma (Green or Black Belt), PMP, or CBAP (Certified Business Analysis Professional).
• Ability to see the big picture while maintaining an obsessive attention to detail regarding technical workflows.
• Exceptional negotiation and storytelling skills; the ability to translate technical process gaps into business value for executives.
• Advanced skills in BPMN 2.0, Visio, Lucidchart, or ARIS. Experience with ERP systems (SAP/Oracle) and BI tools (Tableau/Power BI) is highly preferred.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

About Us

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered.

We welcome applications from all qualified persons.

We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer.

Nous accueillons les demandes de toutes les personnes qualifiées.

Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.

About The Team

The Office of Strategic Transformation and Delivery (OSTAD) is the engine room for the organization’s most ambitious goals. We don’t just plan for the future; we build the roadmap to get there. Our mission is to bridge the gap between high-level vision and tangible results by driving large-scale, cross-functional initiatives that redefine how we operate. We are a team of problem-solvers, dot-connectors, and catalysts. If you thrive in high-impact environments where "the status quo" is a challenge to be met, the OSTAD is where you’ll do your best work.