Senior Problem Manager & Client Support Leader

WCB-Alberta; Edmonton; On-site; CAD 83,000 - 98,000; Full time

Job summary

A provincial government organization in Edmonton is seeking a proactive Problem Manager to enhance the IT service stability. The successful candidate will lead problem management efforts, drive systematic root cause analysis, and ensure high impact or recurring issues are resolved. Candidates should possess a Bachelor's degree in IT or a related field, 3+ years in IT support, and strong analytical and communication skills. This position offers a competitive salary, benefits, and a flexible work environment.

Benefits

Competitive salary

Comprehensive benefits package

Flexible work schedules

Hybrid work opportunities

Qualifications

• Minimum 3 years in IT support or help desk environment.
• Experience in Problem Management required.

Responsibilities

• Lead the problem management efforts end to end.
• Provide timely updates to the organization on high impact issues.
• Communicate effectively with stakeholders regarding problem status.

Skills

Proficiency in MS Windows

Proficiency in MS Teams

Proficiency in MS Office 365

Strong troubleshooting skills

Excellent communication skills

Analytical thinking

Education

Bachelor’s degree in IT, Computer Science, or related field

ITIL certification (Problem Management process)

Tools

Ivanti ITSM toolset

Remote desktop

SharePoint

Job description

A provincial government organization in Edmonton is seeking a proactive Problem Manager to enhance the IT service stability. The successful candidate will lead problem management efforts, drive systematic root cause analysis, and ensure high impact or recurring issues are resolved. Candidates should possess a Bachelor's degree in IT or a related field, 3+ years in IT support, and strong analytical and communication skills. This position offers a competitive salary, benefits, and a flexible work environment.