Senior Portfolio Manager

Intello Technologies Inc.; Vancouver; Hybrid; CAD 95,000 - 143,000; Full time

Job summary

Join a leading telecommunications company focused on digital transformation, where you will drive governance models and operational leadership in a team dedicated to enhancing customer experiences. This role requires strategic thinking, stakeholder engagement, and a firm grasp of governance in digital landscapes. You’ll be part of an innovative culture that values diversity and aims to create rewarding digital outcomes.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Opportunity to give back to communities

Qualifications

• 5+ years of experience in digital operations or governance roles.
• Experience translating strategic objectives into executable plans.
• Certifications such as PMP, Agile/Scrum, SAFe are strong assets.

Responsibilities

• Drive governance models for execution while maintaining compliance.
• Lead operational cadences that enhance accountability and decision-making.
• Track and report business value to ensure initiatives support goals.

Skills

Governance & Risk Management

Strategic Execution Skills

Operational Rhythm Leadership

Stakeholder Engagement

Data & Metrics Orientation

Adaptability in Ambiguity

Education

Bachelor’s degree in Business, Technology, or related discipline

MBA or graduate degree

Tools

JIRA

Google Suite

Figma

Job description

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Jobs by Category: Sales and Marketing

Job Function: Project Management

Status: Full Time

Schedule: Regular

Description

Ready to create innovative solutions and best practices?

Join a high-impact team at TELUS that powers digital transformation through smart governance, operational excellence, and cross-functional alignment. We sit at the core of how TELUS delivers effortless, scalable, and customer-first digital experiences.

Our team and what we’ll accomplish together

At TELUS, we’re reimagining how millions of Canadians engage with our brand—from seamless self-serve experiences to personalized journeys powered by data and AI. Behind this transformation is a world-class digital team—and you could be part of the engine that makes it all work.

Our team is the backbone of digital business excellence and transformation—translating strategy into execution, enabling governance structures that drive clarity and compliance, and creating operational rhythms that fuel impact across business outcomes, customer experience, technology delivery, and commercial success.

This pivotal individual contributor role sits at the heart of our digital transformation initiatives, offering exceptional visibility and impact across the enterprise. We're seeking a strategic thinker who excels in navigating the dynamic intersection of digital innovation and operational excellence. The ideal candidate combines sharp analytical capabilities with disciplined process execution, while maintaining an unwavering focus on TELUS' customer-first values. Your ability to translate complex digital solutions into tangible business outcomes will be essential.

What you'll do:

• Drive governance models that accelerate execution while maintaining compliance, transparency, and strategic alignment
• Enable cross-functional delivery by connecting digital, product, technology, and business teams to deliver measurable outcomes
• Lead operational cadences (e.g., QBRs, prioritization forums, Financial planning) that fuel clarity, accountability, and focus across TELUS Digital
• Track and report business value, making sure every initiative moves the needle on TELUS’ customer, financial, and transformation goals
• Champion simplification and scalability, helping teams work smarter and faster with structure that empowers innovation

Qualifications

What you bring

Knowledge, Skills, and Abilities

• Governance & Risk Management – Proficient in setting up and maintaining digital governance frameworks, including compliance, audit-readiness, and internal controls
• Strategic Execution Skills – Experience in translating strategic objectives into executable plans with measurable outcomes
• Operational Rhythm Leadership – Comfortable establishing and running operating cadences (QBRs, steering committees, governance reviews) that drive accountability and decision-making
• Stakeholder Engagement – Strong interpersonal and communication skills with the ability to influence diverse partners, from C-level executives to agile delivery teams
• Data & Metrics Orientation – Skilled at tracking and presenting digital performance using KPIs, OKRs, dashboards, and business ops metrics (e.g., time to value, decision effectiveness)
• Portfolio & Program Operations – Experience in managing or coordinating digital portfolios, intake processes, business cases, and prioritization governance
• Adaptability in Ambiguity – Able to bring clarity and direction in evolving digital environments, managing through change with resilience
• Tool Proficiency – Working knowledge of TELUS-standard tools or equivalents: JIRA, Google Suite, Figma, etc

Education & Experience

• Bachelor’s degree in Business, Technology, Digital Strategy, or a related discipline (MBA or graduate degree is an asset)
• 5+ years of experience in digital operations, governance, or transformation roles, ideally in telecom, tech, or enterprise B2C environments
• Certifications such as PMP, Agile/Scrum, SAFe, Lean Six Sigma, COBIT, or ITIL are strong assets and may be supported for ongoing learning at TELUS

Great-to-haves

• TELUS-Scale Digital Acumen – You understand how large-scale digital programs operate—especially in a telecom or enterprise context with cross-functional stakeholders and millions of customers
• Agile practices and frameworks

Salary Range: $95,000-$143,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing

Help us, help our customers make a real connection

We are honoured to be recognized

$14.7 billion
TELUS’s annual revenue

$4.8 billion
The brand value that TELUS brings

12
Consecutive years our annual dividend payment has increased

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.