Senior Platform Reliability Engineer - Virtual Care

Fabric; Canada; On-site; CAD 115,000 - 130,000; Full time

Job summary

Fabric Health is seeking a Senior Software Engineer for the Virtual Care Platform to drive reliability and patient experience. You will own production health, fix critical issues, and build tooling for live data corrections, admin improvements, and self-service capabilities for Support and Implementation teams.

You will work with a large Python/Django monolith, multiple microservices, and HIPAA-regulated systems, applying AI-assisted coding tools to accelerate incident response while expanding

Qualifications

• 5+ years of professional software engineering with end-to-end production ownership.
• Deep, hands-on Python and Django expertise in a large Django REST Framework stack.
• Proven debugging and production troubleshooting in HIPAA-regulated SaaS.
• Experience with MySQL and/or PostgreSQL and multi-database routing.
• Reliability-focused production SaaS experience, ideally multi-tenant.
• Clear written communication for runbooks and cross-functional teams.
• Self-directed with ability to set priorities under urgency.
• Proficiency with AI development tools to accelerate incident response.

Responsibilities

• Serve as first line of engineering response for production and support issues.
• Prioritize issues by patient impact, triaging to protect core product teams.
• Diagnose and fix bugs across the Django codebase and services (Care API, FHIR, etc.).
• Make safe live production data edits for urgent billing and eligibility issues.
• Improve admin portal and internal tooling for self-service by Support and Implementations.
• Build docs, runbooks, and diagnostic tools; enable self-healing through AI tooling.
• Collaborate with Support, Clinical Operations, Implementations, and Engineering on permanent fixes.
• Track issue patterns and feed insights back to product to prevent recurrence.
• Monitor key health metrics and lead the Event Bus initiative using Kafka-based infrastructure.
• Integrate Event Bus into platform and drive cross-team adoption.
• Leverage AI coding tools to accelerate root-cause analysis and coding efficiency.

Skills

Python

Django

Production troubleshooting

Debugging

Cross-functional collaboration

REST APIs

SQL

Tools

Kafka

AWS MSK

Docker

Kubernetes

Celery

GitHub Actions

Job description

Fabric Health is seeking a Senior Software Engineer for the Virtual Care Platform to drive reliability and patient experience. You will own production health, fix critical issues, and build tooling for live data corrections, admin improvements, and self-service capabilities for Support and Implementation teams.

You will work with a large Python/Django monolith, multiple microservices, and HIPAA-regulated systems, applying AI-assisted coding tools to accelerate incident response while expanding