Senior Platform Partner Manager

Gorgias; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in the e-commerce sector is seeking a Senior Platform Partner Manager in Toronto. This role will be pivotal in driving revenue through strategic partnerships with key platforms while working cross-functionally to enhance collaboration and growth. Candidates should have extensive experience in partnership management and a proven track record in the e-commerce landscape.

Benefits

5 weeks vacation

Paid sick leave (15 days)

6 weeks full remote / year

Paid parental leave (16 weeks)

CAD $400 / month for lunch expenses

Up to CAD $900 for workstation setup

Up to CAD $2600 for learning material and wellness support

Qualifications

• 5 years experience in partnerships or business development.
• 3 years in the e-commerce ecosystem.
• Track record of driving revenue and executing GTM initiatives.

Responsibilities

• Drive revenue and ARR growth through strategic partnerships.
• Build and execute joint GTM strategies.
• Engage with partners through events and meetings.

Skills

Business Development

Partnership Management

Sales

Customer Success

Communication

Tools

HubSpot

Salesforce

Crossbeam

PartnerStack

Job description

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

About the Team

The Technology Partnerships Team is hiring a Senior Platform Partner Manager in Toronto to own and expand our relationships with platform partners . In this role youll work with some of the most influential players in the e-commerce ecosystem; such as Shopify BigCommerce Attentive Klaviyo Yotpo and others to drive growth through strategic high-impact partnerships.

This is a revenue-focused role requiring a strategic mindset strong relationship-building skills and the ability to engage in-person with partners attend industry events and lead joint business development efforts. Youll take the lead on deepening existing relationships and building new ones all while aligning with internal teams to scale go-to-market (GTM) initiatives and drive measurable results.

What Youll Do

Drive revenue and ARR growth through strategic partnerships with Shopify BigCommerce and other key platform partners.

Build and execute joint GTM strategies with these partners to ensure mutual business success.

Develop and refine our partner program processes and enablement materials to improve partner engagement and scalability.

Actively engage with partners in-person through events dinners and strategic onsite meetings.

Work cross-functionally with Sales Product Marketing and Customer Success teams to identify opportunities accelerate deals and unlock new revenue streams.

Collaborate closely with internal stakeholders to onboard new partner employees and drive strategic growth initiatives across North America.

Who You Are

5 years of experience in partnerships business development or an external-facing role at a SaaS company (e.g. partnerships sales or customer success).

3 years of experience in the e-commerce ecosystem (e.g. Shopify Klaviyo Yotpo Recharge). Bonus if you have worked in a GTM role with Shopify directly.

A proven track record of driving revenue through partnerships or sales and executing successful GTM initiatives.

A self-starter who thrives in fast-paced environments and can work independently.

Familiarity with tools like HubSpot Salesforce Crossbeam and PartnerStack.

Excellent communication and interpersonal skills especially in managing executive relationships.

Open to 25-30% travel particularly to partner HQs and major e-commerce industry events across North America.

Company Benefits & Perks

5-week vacation

Paid sick leave (15 days)

6 weeks full remote / year

Paid parental leave (16 weeks)

CAD $400 / month for lunch expenses (youll have your own Gorgias credit card)

We provide private health insurance and retirement pension

Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)

Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

Every quarter we organize an online company-wide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!

Required Experience :

Manager

Key Skills

Internship,Data Warehousing,Adobe Flash,Database Administration,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1

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