Senior People Operations Generalist

Chainlink Labs; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

Chainlink Labs is seeking a Senior People Operations Generalist to support People Relations and Compliance across our global team. This senior IC role focuses on hands-on investigations, policy stewardship, and audit readiness for SOC 2, partnering with Legal, Security, and other teams.

You’ll guide case strategy, manage escalations, and improve processes while mentoring fellow People Generalists. This remote-first role aligns with ET overlap for global coordination and compliance excellence.

Qualifications

• Experience in People Operations, Employee Relations, HR, or related field with hands-on investigation work.
• Experience conducting investigations end-to-end, including interviews and evidence gathering.
• Experience with HR policy stewardship and compliance program execution.
• Experience supporting a globally distributed workforce across jurisdictions.

Responsibilities

• Manage complex employee relations matters and investigations end to end.
• Partner on case strategy, outcome decisions, and executive escalations.
• Support employees, consultants, and other worker types across global footprint.
• Own SOC 2 personnel controls evidence tracking and audit support.
• Maintain and update People policies with Legal and Security.
• Handle compliance escalations such as conflict-of-interest reports.
• Improve investigations program processes and documentation.
• Mentor other People Generalists and share expertise.
• Identify opportunities to improve consistency and efficiency.

Skills

Employee relations

Investigation management

Policy stewardship

Compliance

Cross-jurisdiction work

Documentation & reporting

Written communication

AI tool fluency

Tools

HRIS systems

Case management tools

Documentation platforms

Job description

About Chainlink Labs

Chainlink Labs is one of the primary contributing developers of Chainlink, the standard for onchain finance enabling high-quality data, secure cross-chain interoperability, and compliant connectivity across global markets. Chainlink powers leading tokenized assets, financial institutions, market infrastructures, and decentralized applications by providing secure access to real-world data, cross-chain messaging, and blockchain connectivity across any network. The Chainlink standard has enabled tens of trillions of dollars in transaction value and is helping unify global markets onchain. Many of the world’s largest financial services institutions have also adopted Chainlink’s standards and infrastructure, including Swift, Euroclear, Mastercard, Fidelity International, UBS, S&P Dow Jones Indices, FTSE Russell, WisdomTree, ANZ, Aave, Polymarket, Lido, and many others.

About Chainlink Labs

Chainlink Labs is a world-class team of developers, researchers, and capital markets experts, and has ranked among Fortune's Best Workplaces in Technology, Fortune's Best Medium Workplace, and the Top 100 Global Most Loved Workplaces. Learn more at chain.link or chainlinklabs.com.

About The Role

We’re looking for a Senior People Operations Generalist to support the People Relations and Compliance workstreams across our global team. This is a senior individual contributor role focused on hands-on ownership of complex employee relations matters and investigations, alongside stewardship of People policies and execution of the People Operations compliance program. You’ll manage investigations from intake through findings and recommendations, help strengthen the existing investigations program, and own the People Operations contribution to SOC 2 personnel controls and audit readiness. You’ll also support compliance-related escalations, including conflict-of-interest reports and accommodation requests. You’ll partner closely with the Director of People Operations, Legal, Security, and other People team members, and serve as an experienced thought partner to other People Generalists. This role is designed for someone who wants to deepen their impact as a practitioner and mentor, rather than move into people management.

Our AI strategy

We’re building an AI-forward People team. In this role you’ll use AI daily, and build with it: designing agents and workflows that make investigations, compliance, and case management faster and more consistent, while keeping human judgment at the center of every sensitive decision.

Your Impact

• Manage complex employee relations matters and investigations end to end, including intake, investigation planning, interviews, documentation, findings, and recommendations.
• Partner with the Director of People Operations on case strategy, outcome decisions, and executive-level escalations.
• Support employees, consultants, and other worker types across the company’s global footprint, applying sound judgment across varied local contexts.
• Own the People Operations contribution to SOC 2 personnel controls, including evidence tracking, audit support, and follow-up on remediation items in partnership with Legal, Security, and other stakeholders.
• Own the day-to-day stewardship of People policies, including maintaining documentation, coordinating reviews, and recommending updates in partnership with Legal and Security. Bring substantive policy decisions to the Director of People Operations.
• Support compliance-related escalations, such as conflict-of-interest reports and accommodation requests, in partnership with the Director, Legal, Security, and other People team members as appropriate.
• Contribute to the ongoing improvement of the investigations program, including its processes, documentation, and guidance.
• Serve as a thought partner to other People Generalists, sharing expertise and helping them navigate complex cases and investigations.
• Identify practical opportunities to improve consistency, quality, and efficiency across People Relations and Compliance work.

Requirements

• At least 8 years experience in People Operations, Employee Relations, HR, or a related field, with deep hands-on experience managing employee relations matters and workplace investigations.
• Experience conducting investigations end to end, including interviews, evidence gathering, documentation, and developing clear findings and recommendations.
• Experience with HR policy stewardship and compliance work, including audit support, control evidence, or related program execution.
• Experience supporting a globally distributed workforce and navigating complex employee relations matters across multiple jurisdictions and employment arrangements.
• Strong judgment and discretion when handling sensitive, confidential, or high-impact matters.
• Ability to work across different jurisdictions and worker types, partnering effectively with Legal, Security, and business leaders.
• Strong written communication skills, including the ability to produce clear, thorough investigation documentation and practical guidance.
• Ability to influence and mentor through expertise and collaboration, without relying on formal people-management authority.
• Demonstrated fluency with AI tools, including the ability to assess when their use is appropriate, verify outputs, and follow safeguards for sensitive employee information.

Preferred Requirements

• Experience supporting employees and consultants across multiple countries and employment arrangements.
• Familiarity with SOC 2 personnel controls and evidence requirements.
• Experience improving an established investigations or compliance program.
• Experience supporting compliance-related matters such as conflict-of-interest reports or accommodation requests.
• Experience using HR systems, case-management tools, and documentation platforms to manage sensitive work accurately.
• Experience working in a remote or highly distributed organization.

Chainlink Labs is a remote‑first organization and employment eligibility is contingent upon residing in an approved hiring jurisdiction. Team members may work outside their primary country of legal residence for a maximum of 90 days per calendar year. Please discuss your current location, legal residence, and work authorization with your recruiter during your initial conversation. Unless otherwise stated for a specific role, we require working hours that overlap with Eastern Time (ET).

We carefully review all applications and aim to provide a response to every candidate within two weeks after the job posting closes. The closing date is listed on the job advert, so we encourage you to take the time to thoughtfully prepare your application. We want to fully consider your experience and skills, and you will hear from us regarding the status of your application shortly after the closing date.

Commitment to Equal Opportunity

Chainlink Labs is an equal opportunity employer. All qualified applicants will receive equal consideration for employment in compliance with applicable laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us via this form.

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