Senior Pension Services Leader

VenorTalent; Halifax; On-site; CAD 90,000 - 120,000; Full time

Job summary

Venor partners with the Halifax Regional Municipality Pension Plan to recruit a Senior Pension Consultant for the Plan Member Services team. You will oversee processing of member transactions, maintain pension records, and support year-end activities with accuracy and confidentiality.

You’ll interact with plan members and employers, provide guidance, and help train internal staff in a regulated environment. The role demands strong communication, organization, and attention to detail.

Qualifications

• Post-secondary education in Mathematics or Business Administration/Commerce; 12+ years of applicable work experience in defined benefit pension administration preferred
• Excellent mathematical skills and understanding of actuarial principles, pension tax legislation, and plan provisions
• Excellent communication skills, both oral and written, with stakeholders; strong customer service and listening abilities
• Ability to simplify complex topics for plan members and employers; strong time management and attention to detail

Responsibilities

• Maintain current knowledge of pension administration, legislation, technology, and industry developments
• Supervise Plan Member Services team, including training, development, and evaluations
• Liaise with regulatory bodies, pension sponsors/administrators, lawyers, actuaries, auditors
• Maintain pension records, workflow systems, self-service tools, calculation tools, and controls
• Review and process terminations, retirements, pension estimates, reciprocal transfers, and past service purchases; authorize payments
• Ensure documentation flow for pension events and compliance with service standards
• Create pension administration spreadsheets and prepare presentations for plan member groups
• Identify inefficiencies and recommend improvements in processes
• Coordinate year-end data collection with Participating Employers; data validation; employee statements
• Perform audits and reconciliations to ensure accuracy of payments and records
• Provide excellent customer service by handling escalated member requests and inquiries
• Prepare member communications, forms, statements, and website information
• Meet with Employers and external suppliers including pension administrator and custodian
• Contribute to other projects as assigned

Skills

Mathematics

Pension administration

Communication

Attention to detail

Time management

Education

Post-secondary education in Mathematics or Business Administration/Commerce

Tools

Outlook

MS Excel

MS Word

PowerPoint

Job description

Venor partners with the Halifax Regional Municipality Pension Plan to recruit a Senior Pension Consultant for the Plan Member Services team. You will oversee processing of member transactions, maintain pension records, and support year-end activities with accuracy and confidentiality.

You’ll interact with plan members and employers, provide guidance, and help train internal staff in a regulated environment. The role demands strong communication, organization, and attention to detail.