Senior Payments Coordinator

Sun Life Financial; Montreal; Hybrid; CAD 47,000 - 77,000; Full time

Job summary

A leading company is seeking a Senior Payments Coordinator in Montreal. This role involves supporting leadership objectives, ensuring quality in processes, and identifying opportunities for improvement. The position offers a dynamic work environment and emphasizes teamwork and communication.

Benefits

Flexible benefits from day one

Opportunities for skill development

Comprehensive training programs

Diverse and inclusive work environment

Leadership focused on success and well-being

Sustainability initiatives

Qualifications

• Bilingualism in French and English required for Quebec.
• Experience supporting a production environment is an asset.

Responsibilities

• Ensure team accuracy and quality throughout all production processes.
• Provide daily quality feedback to employees.
• Train team members across Payment Services functions.

Skills

Quality and Accuracy

Technical Skills

Workflow and Organization

Communication and Collaboration

Critical Thinking and Problem Solving

Personal Effectiveness

Tools

Excel

OneNote

Job description

Senior Payments Coordinator page is loaded

Senior Payments Coordinator

Apply locations Montreal, Quebec Sun Life Waterloo King | time type Full time | posted on Posted 2 Days Ago | job requisition id JR00110549

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

**This is a 1-year temporary position with the possibility of extension**

The Senior Payments Services Coordinator role offers an exciting opportunity to work in a fast-paced, innovative, and dynamic team environment, providing support to Sun Life Business Units.

The Senior Coordinator role is responsible for understanding and supporting leadership objectives, providing coaching to team members, and promoting an efficient and productive environment to meet service level agreements and quality standards. They will identify opportunities for process improvement related to end-to-end processes and proactively resolve issues.

Main Accountabilities:

• Ensure team accuracy and quality throughout all production processes
• Understand end-to-end processes
• Track staff errors and inform the Team Leader
• Provide daily quality feedback to employees using process notes
• Support change management initiatives for process improvements
• Handle tier 2 investigations and escalations using knowledge and client contacts
• Identify and communicate gaps to meet customer and business needs
• Verify data entry into spreadsheets and workflow boards
• Maintain tracking spreadsheets (Excel)
• Respond to business partner queries via team email
• Train team members across Payment Services functions
• Provide backup support for team functions and the Team Leader
• Assign tasks and direct staff when needed
• Manage vendor escalations (e.g., Creditron, RDC)
• Keep leadership informed of issues or escalations
• Participate in interviewing and staff development with the Team Leader
• Act as a resource for Payment Services processes
• Monitor adherence to Service Level Agreements and escalate when at risk

Competencies:

• Quality and Accuracy: Maintain high standards through precise quality control and data entry
• Technical Skills: Proficiency in digital file preparation, Excel, OneNote, and adaptability to new technologies
• Workflow and Organization: Manage tasks efficiently, prioritize, and meet deadlines
• Communication and Collaboration: Clearly communicate, value teamwork, and instruct effectively
• Critical Thinking and Problem Solving: Analyze information, solve problems, and make decisions
• Personal Effectiveness: Take responsibility, adapt to change, and meet high standards

Note: Bilingualism (French and English) is required for Quebec due to frequent interactions with colleagues and partners across Canada and globally.

Assets:

• Experience supporting a production environment
• Understanding of Insurance Business, including Group Retirement and Benefits

What’s in it for you?

• Flexible benefits from day one
• Opportunities for skill development and career growth
• Comprehensive training programs
• Diverse, inclusive, and supportive work environment
• Leadership focused on your success and well-being
• Sustainability initiatives for a better future

#LI-Hybrid

The salary range is for the primary location and may vary. Eligible employees participate in incentive plans, which are discretionary and based on performance. Certain roles may have sales incentives.

We value diversity and inclusion. Applications from all backgrounds are welcome.

Persons with disabilities needing accommodations can contact us via email.

We support flexible work arrangements; these can be discussed during the hiring process.

Thank you for your interest. Only shortlisted candidates will be contacted.

Salary Range: $47,000 - $77,000

Job Category: Customer Service / Operations

Posting End Date: 25/05/2025

Shine together

At Sun Life, be your most brilliant self. Our inclusive environment helps you thrive. Our purpose is to help Clients achieve financial security and live healthier lives. Join our global team of 30,000 across 26 countries and make a meaningful impact in your community and beyond.

Shape the future

We drive innovation, sustainability, and transformation. Join us to lead change, push boundaries, and use data for bold actions. Together, we can make the future brighter.