Product Lead, Payments

SevenRooms; Canada; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Product Leader to innovate and enhance payment solutions within the hospitality sector. This role involves defining product requirements, leading cross-functional teams, and collaborating with stakeholders to ensure the delivery of exceptional payment capabilities. Join a dynamic and passionate team dedicated to transforming the guest experience through innovative technology. If you're eager to make a significant impact and thrive in a collaborative environment, this opportunity is perfect for you.

Benefits

Fresh Start Program

Equitable Compensation

Comprehensive Benefits Package

Employee Programs

Learning and Professional Development

Qualifications

• 4+ years in product management, preferably in Payments or SaaS.
• Experience with executive-level stakeholders and successful product delivery.

Responsibilities

• Define product requirements for payment solutions and lead execution.
• Collaborate with stakeholders to prioritize and deliver key functionalities.

Skills

Product Management

Project Management

Collaboration

Payment Analytics

Stakeholder Management

Creative Problem Solving

Education

Bachelor's Degree

Relevant Certifications

Tools

Agile Methodologies

Project Management Software

Job description

Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry. We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

Our mission matters now, more than ever. Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their business, deliver on world-class guest experiences, and revitalize their business to grow even stronger from where they were before the pandemic. We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined! We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

The Team & Role

We are looking for a Product Leader to help us build out our Payments solutions here at SevenRooms. This role will be responsible for maintaining our existing payment capabilities and developing a strategy around Payments to meet market demand in a new way via a Payments offering. Your work will be rooted in building a solution that brings value to our global restaurant and partner stakeholders. You would learn and advise our team on working with existing payment partners and chart a path forward with product, operations, and partnerships cross-functionally for a potential new offering. You will be joining a 10 person Product team, working with a staffed engineering squad, and report directly to our Chief Product Officer.

We've built our product team up with the most creative, passionate entrepreneurs and hospitality-oriented people we could find. This small but mighty team is incredibly collaborative, while having the independence to find their niche and have a large impact while doing so. We are the bridge between our clients and our platform and we absolutely love what we do (and we love doing it together).

What You’ll Do

• Product Management: Define business and product requirements for Payment gateways and solutions; Lead cross-functional teams to execute on product plans and to deliver results; Function as the Product Owner of a development team to define, deliver, build and iterate on capabilities.
• Project Management: Anticipate bottlenecks, provide support for escalation management, make tradeoffs, balance the business needs versus technical constraints that meets and hopefully exceeds partner expectations. Get in front of stakeholders to prioritize and execute on key functionality.
• Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations. For this role serving stakeholders across Finance and Operations specifically will be critical.
• Payments Product Ownership: Research, analyze, and interview customers to understand their requirements, operational needs, competitive offerings, and desires for generating additional revenue for their restaurant through payment related activities. Compare those requests against market trends and technical capacity to prioritize a holistic Payments vision while supporting smaller iterative payments improvements with our existing gateways.

Who You Are

• 4+ years of product management experience; 6+ years of B2C or B2B SaaS Payments or related experience required
• An understanding or background in payment analytics, enough to consider potential roadmap items by impact to transactions revenue
• Experience working with executive-level stakeholders and/or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings
• Track record of shipping successful Payment related products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs
• Ability to quickly understand a specific client domain and identify the trends and opportunities in that space
• Curiosity to dig several layers deep into solutions with an eye toward continuous improvement and creative thinking
• Experience building solutions with transaction revenue or knowledge of pricing on transactions in general. Experience and working knowledge of payment players, ecosystem, incentives, and foundational systems.
• Experience working in Hospitality and knowledge of restaurant and hotel operators preferred but not required
• An open mind & flexibility around testing new approaches and the ability to harness failures and turn them into wins

What We Offer

A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh. Whether you want to prioritize self-care and rest, connect with loved ones, or treat yourself to something new – the choice is up to you and our team is ready to help make that happen.

Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry. We also offer equity for all employees as part of our commitment to everyone being an owner and working together to build an outstanding company.

Comprehensive benefits package: SevenRooms provides access to supplemental medical coverage (inpatient & outpatient), vision care, and dental care.

Employee programs: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You will also receive unique milestone awards throughout your journey with SevenRooms, including swag, experiences, and trips to celebrate specific years of tenure.

Learning and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs as part of many reimbursement options available through Roomie’s Choice.

About SevenRooms

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally, including: Marriott International, MGM Resorts International, Mandarin Oriental Hotel Group, Wynn Resorts, Jumeirah Group, Hard Rock Hotels & Resorts, Wolfgang Puck, Michael Mina, Bloomin’ Brands, José Andrés Group, Union Square Hospitality Group, Australian Venue Company, The Wolseley Hospitality Group, Dishoom, Live Nation and Topgolf.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2024, 2023, 2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Built in Best Place to Work NYC - Midsize Companies (2023, 2022)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.