Senior Patient Care Operations Manager

Providence Healthcare Pty Ltd.; Vancouver; On-site; CAD 84,000 - 120,000; Full time

Benefits offered by this job

A competitive salary

Growth opportunities

State-of-the-art facilities

Inclusive culture

Job summary

Providence Health Care in Vancouver area seeks a dynamic mid-management leader to oversee interdisciplinary teams and ensure high‑quality patient and family care. Reporting to the Program Director or Senior Manager, you will guide staffing, budgets, and process improvements within a large clinical program.

You will collaborate with Physician Leaders, manage resources, and promote a culture of continuous quality improvement across sub-units while aligning with PHC’s mission and values.

Qualifications

• Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

Responsibilities

• Provides leadership to interdisciplinary teams to ensure patient/resident‑centered care within a coordinated delivery model.
• Collaborates with the Physician Operations Leader to plan and manage care within assigned sub-units.
• Leads process improvements with the interdisciplinary team using quality improvement tools.
• Works with community and internal partners to ensure timely care and manage risks and complaints.
• Ensures effective two‑way communication among team members about changes impacting delivery of services.
• Develops staffing patterns and schedules to meet patient/resident care needs.
• Assists in budgeting, monitoring productivity, and reporting operational metrics.

Skills

Leadership

Communication

Resources Management

Conceptual Skills

Public/Community Focus

Results Management

Systems Thinking

Team Focus

Time Management

Change Management

Quality Improvement

Education

Masters degree in a related Health Profession

Job description

Providence Health Care in Vancouver area seeks a dynamic mid-management leader to oversee interdisciplinary teams and ensure high‑quality patient and family care. Reporting to the Program Director or Senior Manager, you will guide staffing, budgets, and process improvements within a large clinical program.

You will collaborate with Physician Leaders, manage resources, and promote a culture of continuous quality improvement across sub-units while aligning with PHC’s mission and values.