Senior Organizational Change Manager

OXARO Inc.; Ottawa; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

OXARO Inc. in Ottawa, ON is seeking an experienced Change Management Lead to drive end-to-end organizational change initiatives, including a major CRM and portal digital transformation.

This remote-friendly role involves occasional on-site visits and requires Reliability Status security clearance. You will develop messaging, training curricula, stakeholder engagement plans, and adoption strategies across directors, teams and staff.

Qualifications

• 10+ years of experience in organizational change management.
• Recognition with Prosci/ADKAR, ACMP CCMP, APMG Change Management, or equivalent.
• Experience delivering change management on multiple IM/IT projects in government contexts.
• Experience on organizational restructuring and realignment projects in public sector.
• Full-lifecycle change management on digital transformation initiatives in government.
• Change management on Agile or Hybrid Agile projects.
• Extensive deliverables: impact analysis, stakeholder segmentation, communications plans, training, readiness, sustainment.
• Reliability Status or higher security clearance.
• University degree in a relevant field.

Responsibilities

• Lead end-to-end change management planning and execution for restructuring initiatives.
• Develop messaging, briefing materials, and communications related to restructuring outcomes.
• Facilitate workshops and information sessions to support role clarity and new ways of working.
• Identify resistance, risks, and issues, and lead mitigation actions.
• Lead change management for a CRM and portal digital transformation initiative.
• Develop engagement plans for program directors, teams, and staff impacted by the platform.
• Identify adoption risks and readiness gaps related to new digital workflows.
• Deliver project communications, executive briefings, and user-facing materials.
• Plan, design, and deliver training across multiple stakeholder groups.
• Create change management implementation and stakeholder engagement plans.
• Prepare go-live transition plans, onboarding materials, and adoption tracking.
• Prepare monthly status and leadership updates.

Skills

Organizational change management

Prosci/ADKAR certification

ACMP certification

IM/IT project change mgmt experience

Agile/Hybrid Agile delivery

Executive stakeholder engagement

Training and communications

Education

University degree in Change Management or related field

Tools

Prosci/ADKAR

Kotter model

ACMP Standard

McKinsey 7S

Bridges Transition

Job description

Location: Ottawa, ON (Remote with occasional on-site visits)

Security Clearance: Reliability Status

Vacancy Status: This posting is for a new vacancy. We are actively hiring for this position.

Salary Range: $100,000 - $130,000, plus benefits.

Responsibilities:

• Lead end-to-end change management planning and execution for organizational restructuring initiatives.
• Develop clear messaging, briefing materials, and communication products related to restructuring outcomes.
• Facilitate workshops, consultations, and information sessions to support role clarity and new ways of working.
• Identify resistance, risks, and change-related issues, and lead mitigation actions.
• Lead change management planning and execution for a new CRM and portal digital transformation initiative.
• Develop and implement engagement plans for program directors, program teams, and staff impacted by the platform.
• Identify adoption risks and readiness gaps related to new digital workflows, processes, and user journeys.
• Develop and deliver project-related communications, executive briefings, and user-facing materials.
• Plan, design, and execute training, including curriculum outlines, content creation, demonstrations, and job aids, across multiple stakeholder groups.
• Develop change management implementation plans, stakeholder engagement plans, and communication products.
• Create go-live transition plans, onboarding materials, and stabilization-phase adoption tracking.
• Prepare monthly status reports, leadership updates, and transformation progress reports.

Qualifications:

• 10+ years of experience in organizational change management.
• Recognized change-management certification such as Prosci/ADKAR, ACMP CCMP, APMG Change Management, or a certification recognized by the Change Management Institute.
• Experience delivering change management support on at least two non-overlapping IM/IT projects of 6 months or longer each within a federal, provincial, or municipal government department or agency.
• Experience on at least two non-overlapping organizational restructuring, operating-model, governance, or organizational realignment projects of 3 months or longer each within a federal, provincial, or municipal government department or agency.
• Full-lifecycle change management experience on at least three digital transformation (IM/IT) initiatives within a federal, provincial, or municipal government department or agency, covering new system implementation, process redesign, role redefinition, training, readiness, and adoption.
• Change management experience on at least three IM/IT transformation projects delivered through Agile or Hybrid Agile approaches.
• Experience providing change management on at least three organizational restructuring, operating-model, governance redesign, or large-scale organizational realignment projects.
• 4+ years of experience developing change-management communications, leading discussions, preparing presentations, and facilitating sessions with stakeholders and executives.
• Applied experience using structured organizational change management methodologies such as Prosci/ADKAR, Kotter, ACMP Standard, McKinsey 7S, or Bridges Transition across at least three projects with clear, demonstrated outcomes.
• A comprehensive, integrated suite of organizational change management deliverables, including impact analysis, stakeholder segmentation, role mapping, communications and engagement plans, training and enablement plans, readiness tracking, and sustainment or benefits plans, tailored to complex change contexts with measurable outcomes.
• Reliability Status (or higher) security clearance.
• University degree in a relevant field such as Organizational Change Management, Business Administration, Organizational Development, Communications, Human Resources, Psychology, or a related discipline.

Why Join Us?

• Make an Impact: Play a key role in modernizing Canada's public sector and see the direct impact of your work on our communities.
• Career Growth: As a fast-growing company, we offer significant opportunities for professional development and career advancement.
• Collaborative Culture: Join a supportive and collaborative team where your ideas are valued and you can learn from some of the best in the industry.
• Challenging Projects: Work on a variety of interesting and complex projects that will keep you engaged and continuously learning.

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team.

OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.